IT Support Specialist (12 Month Fixed Term Contract)

Ripple
Dublin
Workplace: OnsiteContractFunction: Customer Support (Service Desk)Skills: ["Problem-solving","Communication","Teamwork","Organization","Technical troubleshooting"]

Provide front-line IT support for employees worldwide through walk-ups, tickets, and chat, resolving issues within SLAs. Support and troubleshoot enterprise SaaS tools (Google Workspace, Okta, Atlassian Cloud, Slack) and devices/identity management (macOS, Windows, Azure AD, Jamf, Intune). Handle onboarding and offboarding, manage conference room AV systems, maintain asset inventory and documentation, support deployments/migrations, and participate in global on-call rotations as needed.

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FursaFursa
Ripple
Ripple
23 hours ago

IT Support Specialist (12 Month Fixed Term Contract)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 11 hours agoStatus: Live

Job Summary

Provide front-line IT support for employees worldwide through walk-ups, tickets, and chat, resolving issues within SLAs. Support and troubleshoot enterprise SaaS tools (Google Workspace, Okta, Atlassian Cloud, Slack) and devices/identity management (macOS, Windows, Azure AD, Jamf, Intune). Handle onboarding and offboarding, manage conference room AV systems, maintain asset inventory and documentation, support deployments/migrations, and participate in global on-call rotations as needed.
Location: Dublin
Workplace: Onsite
Employment Type: Contract · Permanent
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Provide front-line IT support via walk-ups, tickets, and chat, ensuring timely resolution within SLAs.
  • •Support and troubleshoot SaaS applications including Google Workspace, Okta, Atlassian Cloud, and Slack.
  • •Manage macOS and Windows device support plus device/identity management (Azure AD, Jamf, Intune).
  • •Handle employee lifecycle tasks such as onboarding, offboarding, and equipment reclamation.
  • •Serve as point of contact for conference room AV systems and maintain asset inventory and IT documentation.

Pay and Benefits

Equity and Bonus:Equity
Perks:Health InsuranceRetirementParental LeavePaid Leave

Key Requirements

  • •Proven experience providing IT support in a corporate environment.
  • •Proficiency with ticketing systems such as Jira and FreshService.
  • •Hands-on experience supporting enterprise SaaS platforms.
  • •Familiarity with conference room technologies (Neat, Crestron, Logitech).
  • •Experience troubleshooting Wi-Fi, VPN, DNS, and knowledge of information security best practices.
Skills:Problem-solvingCommunicationTeamworkOrganizationTechnical troubleshooting
Tech Stack:Google WorkspaceOktaAtlassian CloudSlackMacOSWindowsAzure ADJamfIntuneJiraFreshServiceNeatCrestronLogitechZoomWi-FiVPNDNS

Company Brief

Ripple
Builds blockchain-based payment and liquidity infrastructure for financial institutions and enterprises. Its products support cross-border payments, crypto liquidity, and digital asset settlement.
Industry: Fintech Infrastructure
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Headquarters: San Francisco, United States
Founded: 2012
WebsiteLinkedIn