NTT

1 month ago

Helpdesk Associate

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 4 hours agoStatus: Live

Job Summary

Provide IT service desk support to end-users by guiding them on IT devices, applications, and processes. Record, update, and escalate support issues, and support IT onboarding activities. Partner with internal IT teams on system testing, integration, and maintenance while exploring new IT tools and driving process/technology improvements. Work in a 24/7 rotational shift model with mandatory work from office attendance in Noida.

Location: Noida

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Entry level

Key Responsibilities

•Provide IT Service Desk support, guidance, and training to end-users for IT devices, applications, or processes.
•Record, update, and promptly escalate support issues to the next level.
•Support IT onboarding activities for end-users.
•Work with internal IT teams on system testing, integration, and maintenance.
•Discover new IT business tools and seek, suggest, evaluate, and implement process and technology improvements.

Key Requirements

•Excellent English written and verbal communication skills.
•Exceptional customer service skills.
•Strong troubleshooting skills for bug-finding and resolution.
•Ability to work independently within a diverse global team and handle various stakeholders.
•Knowledge of IT software/hardware troubleshooting for Win 10, macOS, iOS, Android, Google Suite, and Microsoft Environment.

Skills:CommunicationCustomer serviceTeamworkTroubleshootingStakeholder managementIndependent work

Languages:English

Tech Stack:Win 10MacOSIOSAndroidGoogle SuiteMicrosoft Environment

Company Brief

NTT

Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.

Industry: Professional Services

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Valuation: Public Company (Market Cap in USD)

Headquarters: London, United Kingdom

Founded: 1983

Website LinkedIn

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NTT