Sr. Technical Account Manager (Northeast)

Wiz
United States
Workplace: RemoteFull timeUSD 163,200 - 181,600 annuallyFunction: Solutions Engineering & Sales EngineeringExperience: 8-12 yearsEducation: bachelorsSkills: ["Communication","Leadership","Problem-solving","Customer-facing","Relationship management"]

Senior Technical Account Manager (TAM) responsible for planning and executing strategies that drive customer adoption and value realization of the Wiz cloud-security platform for large enterprise customers. Acts as a trusted technical adviser, bridges Product, Sales, Engineering and Support, and leads adoption, success planning, and executive communications across a multi-region book of business.

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FursaFursa
Wiz
Wiz
3 months ago

Sr. Technical Account Manager (Northeast)

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Last checked: 6 hours agoStatus: Live

Job Summary

Senior Technical Account Manager (TAM) responsible for planning and executing strategies that drive customer adoption and value realization of the Wiz cloud-security platform for large enterprise customers. Acts as a trusted technical adviser, bridges Product, Sales, Engineering and Support, and leads adoption, success planning, and executive communications across a multi-region book of business.
Location: United States
Workplace: Remote
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering

Key Responsibilities

  • •Be Wiz Product and Cloud Security Expert – Serve as a trusted technical advisor throughout your customers’ Wiz journey; navigate deployment, configuration, and operationalization of Wiz using best practices and your cloud-security domain expertise; act as the primary technical contact for your book of customers via email, Slack, and support tickets.
  • •Drive Adoption, Business Value Realization, and Customer Satisfaction – ensure your book of customers are delighted and seeing value; help customers develop success plans with measurable goals; report progress to Wiz and customer stakeholders; provide executive-ready updates.
  • •Advocate for your Customers – document needs, capture feature requests/adoption blockers, and liaise with Product and Engineering to determine priority and solutions.
  • •Manage your book of business – support and manage up to 10 strategic customers; identify opportunities for expansion and assist in securing renewals with sales/renewals teams; drive utilization/adoption targets and monitor customer health.
  • •Help build and scale a world-class TAM organization – mentor TAMs, document best practices, and improve TAM processes; partner cross-functionally to improve workflows; participate in industry events and thought leadership.

Pay and Benefits

Salary: USD 163,200 - 181,600 annually
Perks:Health InsuranceDentalVisionHome Office401kDisability InsuranceLife InsuranceEmployee AssistancePaid HolidaysPaid Leave

Key Requirements

  • •8-12+ years of experience in technical customer-facing roles, ideally supporting a cloud / cloud-security product.
  • •B.S. in Computer Science, Engineering, or similar field, or equivalent advanced experience.
  • •Demonstrated ability to manage nebulous job responsibilities while actively improving and developing net-new processes.
  • •Expert understanding of cloud services across 2 CSPs (AWS/GCP/Azure/OCI) and security best practices; cloud-security certifications are a plus.
  • •Proven track record of managing a book of business with 5+ complex enterprise/strategic customers and building executive-level relationships.
Experience:8-12 yearsCloud securityCloudSaaSEnterpriseTechnical account management
Education:Bachelor's in Computer Science
Skills:CommunicationLeadershipProblem-solvingCustomer-facingRelationship management
Certifications:CISSPCCSPAWS CertifiedCertified Solutions Architect - ProfessionalCertified DevOps Engineer - Professional
Languages:English
Tech Stack:AWSGCPAzureOCIDockerKubernetesCI/CDInfrastructure as CodeLinuxWindowsCNAPP

Company Brief

Wiz
Provides cloud security platform that detects and prioritizes risks across cloud infrastructure, workloads, and identities, enabling organizations to proactively identify and remediate threats across multi-cloud environments.
Industry: Cybersecurity
Company Size: Enterprise (1,001+ employees)
Growth: Scaleup
Headquarters: New York, United States
Founded: 2020
WebsiteLinkedIn