American Airlines Group

3 days ago

Premium Guest Services Coordinator Full Time (DFW Airport, TX, US)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 23 hours agoStatus: Live

Job Summary

Provide premium customer service for airline club and lounge areas, including customer registration, greeting, and flight reservation support. Monitor flights and assist with travel issues through ticketing, rebooking, priority lists, and escalations. Coordinate services for elite customers and business partners, manage lounge appearance and partner support activities, complete PNR documentation and daily shift reports, and ensure compliance with applicable DOT/FAA/TSA rules.

Location: United States

Workplace: Onsite

Employment Type: Full time

Job Function: Executive & General Management

Seniority: Manager level

Key Responsibilities

•Provide premium customer service to customers, including registering access to clubs/lounges and greeting guests with required guest-experience steps.
•Book and confirm flight reservations, check customers in, monitor flights for disruptions, and issue tickets and priority lists as needed.
•Resolve travel issues by contacting next-level support for unresolved cases and document issues in the passenger name record (PNR).
•Perform club/lounge operations including enrollment/sales activities, assist elite status customers, and maintain appearance through walk-throughs and open/close procedures.
•Oversee partners and staffing needs, coordinate conference room services, conduct inventory audits, complete daily shift reports, and lead/direct work of other employees as required.

Pay and Benefits

Salary: USD 23.23 hourly

Perks:Health InsuranceDentalVision401kPet InsuranceEmployee Assistance

Key Requirements

•High school diploma or GED.
•Must read, write, and fluently speak and understand English.
•Complete FAA criminal background checks for unescorted access privileges to airport SIDA, if applicable, and secure appropriate airport authority and/or US Customs security badges, if applicable.
•Actively demonstrate extraordinary customer service in a hospitality environment and handle multiple projects under pressure with strong attention to detail.
•Possess excellent salesmanship/interpersonal skills and be able to work irregular/extended hours including weekends and holidays.

Experience:HospitalityCustomer serviceTravel industry

Education:High School

Skills:Customer serviceAttention to detailAbility to work under pressureInterpersonal skillsOrganizational skills

Languages:English

Tech Stack:SABREQantas Intelligent Keypad (QIK)Passenger Name Record (PNR)KeyStarWiFi

Company Brief

American Airlines Group

Major U.S. airline providing scheduled passenger and cargo air transportation globally. Operates a large fleet and extensive domestic and international route network, serving millions of customers with diversified travel and loyalty services.

Industry: Airlines

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Fort Worth, United States

Founded: 1926

Website LinkedIn

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American Airlines Group

3 days ago

Premium Guest Services Coordinator Full Time (DFW Airport, TX, US)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 23 hours agoStatus: Live

Job Summary

Location: United States

Workplace: Onsite

Employment Type: Full time

Job Function: Executive & General Management

Seniority: Manager level

Key Responsibilities

•Provide premium customer service to customers, including registering access to clubs/lounges and greeting guests with required guest-experience steps.
•Book and confirm flight reservations, check customers in, monitor flights for disruptions, and issue tickets and priority lists as needed.
•Resolve travel issues by contacting next-level support for unresolved cases and document issues in the passenger name record (PNR).
•Perform club/lounge operations including enrollment/sales activities, assist elite status customers, and maintain appearance through walk-throughs and open/close procedures.
•Oversee partners and staffing needs, coordinate conference room services, conduct inventory audits, complete daily shift reports, and lead/direct work of other employees as required.

Pay and Benefits

Salary: USD 23.23 hourly

Perks:Health InsuranceDentalVision401kPet InsuranceEmployee Assistance

Key Requirements

•High school diploma or GED.
•Must read, write, and fluently speak and understand English.
•Complete FAA criminal background checks for unescorted access privileges to airport SIDA, if applicable, and secure appropriate airport authority and/or US Customs security badges, if applicable.
•Actively demonstrate extraordinary customer service in a hospitality environment and handle multiple projects under pressure with strong attention to detail.
•Possess excellent salesmanship/interpersonal skills and be able to work irregular/extended hours including weekends and holidays.

Experience:HospitalityCustomer serviceTravel industry

Education:High School

Skills:Customer serviceAttention to detailAbility to work under pressureInterpersonal skillsOrganizational skills

Languages:English

Tech Stack:SABREQantas Intelligent Keypad (QIK)Passenger Name Record (PNR)KeyStarWiFi

Company Brief

American Airlines Group

Industry: Airlines

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Fort Worth, United States

Founded: 1926

Website LinkedIn