IT Support Specialist

Keeper Security
Cork
Workplace: HybridFull timeFunction: Customer Support (Service Desk)Skills: ["Troubleshooting","Problem-solving","Communication","Customer service","Prioritization"]

Provide Level 1 and Level 2 IT support for Keeper employees across Windows and macOS environments, serving as a primary point of contact for the Cork office while supporting remote users across EMEA. Troubleshoot device, software, access, and basic networking issues; provision and manage endpoints, accounts, and assets; document and ticket incidents; and escalate complex problems with clear technical notes. Use AI-assisted tools to improve troubleshooting and documentation.

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FursaFursa
Keeper Security
Keeper Security
18 hours ago

IT Support Specialist

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Source: Company careers pageValidated by: Fursa AI
Last checked: 3 hours agoStatus: Live

Job Summary

Provide Level 1 and Level 2 IT support for Keeper employees across Windows and macOS environments, serving as a primary point of contact for the Cork office while supporting remote users across EMEA. Troubleshoot device, software, access, and basic networking issues; provision and manage endpoints, accounts, and assets; document and ticket incidents; and escalate complex problems with clear technical notes. Use AI-assisted tools to improve troubleshooting and documentation.
Location: Cork
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Provide Level 1 and Level 2 technical support for employees across Windows and macOS environments.
  • •Troubleshoot laptops, peripherals, operating systems, business applications, and user access issues.
  • •Provision, configure, and deploy laptops and equipment; support employee onboarding and offboarding.
  • •Administer user accounts and access across Google Workspace, Microsoft, SaaS applications, and other enterprise systems.
  • •Diagnose connectivity and basic network issues, document incidents/resolutions in the IT ticketing system, and escalate complex issues as needed.

Pay and Benefits

Perks:Health InsurancePensionPaid LeaveMeal Allowance

Key Requirements

  • •2+ years of experience in IT support, service desk, desktop support, or a related technical role.
  • •Hands-on experience supporting Windows and macOS users in a business environment.
  • •Experience troubleshooting hardware, software, account access, and common workplace technology issues.
  • •Familiarity with Google Workspace, Microsoft technologies, or similar enterprise productivity platforms.
  • •Basic networking knowledge (TCP/IP, DNS, DHCP, Wi‑Fi, VPN) and experience working with IT ticketing systems.
Skills:TroubleshootingProblem-solvingCommunicationCustomer servicePrioritization
Certifications:CompTIA A+CompTIA Network+Microsoft
Tech Stack:WindowsMacOSGoogle WorkspaceMicrosoftSaaSVPNWi-FiTCP/IPDNSDHCPMicrosoft Entra IDActive DirectoryClaudeChatGPT

Company Brief

Keeper Security
Provides enterprise-grade password management and digital identity security solutions, including password vaulting, secure file storage, and zero-knowledge encryption for businesses and consumers to protect credentials and sensitive data across devices and platforms.
Industry: Cybersecurity
Company Size: Large (251 to 1,000 employees)
Growth: Established Company
Headquarters: Chicago, United States
Founded: 2009
WebsiteLinkedIn