Twilio

1 month ago

Technical Support Expert 2

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Technical Support Expert 2 provides expert guidance for Twilio’s Programmable Messaging API, handling customer inquiries via phone, email and chat. You will diagnose deliverability issues, debug customer code, guide SMS application development, and collaborate with Product/Engineering to report bugs and improve support processes in a remote-first environment.

Location: Colombia

Workplace: Remote

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Mid level

Key Responsibilities

•Work on messaging email cases submitted by both individual developers and major brands.
•Assist customers with troubleshooting message deliverability issues and debug customer code.
•Speak with a customer on the phone and chat in order to guide them through the development of their SMS application.
•Collaborate with your teammates and the Twilio Product and Engineering teams via Slack. File Jira’s to report reproducible bugs and review our internal knowledge base to stay up to speed with industry shifts and standards.
•Work with your manager to surface customer problems to assist in process betterment.

Travel: Low travel

Pay and Benefits

Perks:Health InsuranceRetirement SavingsTime OffParental LeaveWellness StipendVolunteering

Key Requirements

•Bachelor’s degree or equivalent work experience
•2+ years of experience in a client-facing technical role, preferably in supporting REST API or enterprise software
•A firm understanding of the technology stacks common to the Web ecosystem
•Functional knowledge of general-purpose programming languages
•Strong problem-solving and technical troubleshooting skills

Experience:2+ yearsWebREST API

Education:Bachelor's

Skills:CommunicationProblem-solvingCustomer serviceAdaptability

Languages:English

Tech Stack:REST APIWeb technologiesJiraSlackSMS

Company Brief

Twilio

Provides cloud communications platforms and APIs enabling developers to add voice, messaging, video, and authentication features to applications. Serves enterprises and developers with programmable communications, engagement, and customer interaction tools.

Industry: API Platforms

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Francisco, United States

Founded: 2008

Glassdoor: 4.0

Website LinkedIn

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Twilio

1 month ago

Technical Support Expert 2

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Location: Colombia

Workplace: Remote

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Mid level

Key Responsibilities

•Work on messaging email cases submitted by both individual developers and major brands.
•Assist customers with troubleshooting message deliverability issues and debug customer code.
•Speak with a customer on the phone and chat in order to guide them through the development of their SMS application.
•Collaborate with your teammates and the Twilio Product and Engineering teams via Slack. File Jira’s to report reproducible bugs and review our internal knowledge base to stay up to speed with industry shifts and standards.
•Work with your manager to surface customer problems to assist in process betterment.

Travel: Low travel

Pay and Benefits

Perks:Health InsuranceRetirement SavingsTime OffParental LeaveWellness StipendVolunteering

Key Requirements

•Bachelor’s degree or equivalent work experience
•2+ years of experience in a client-facing technical role, preferably in supporting REST API or enterprise software
•A firm understanding of the technology stacks common to the Web ecosystem
•Functional knowledge of general-purpose programming languages
•Strong problem-solving and technical troubleshooting skills

Experience:2+ yearsWebREST API

Education:Bachelor's

Skills:CommunicationProblem-solvingCustomer serviceAdaptability

Languages:English

Tech Stack:REST APIWeb technologiesJiraSlackSMS

Company Brief

Twilio

Industry: API Platforms

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Francisco, United States

Founded: 2008

Glassdoor: 4.0

Website LinkedIn