Account Associate

Qlub
Dubai
Workplace: OnsiteFull timeFunction: Customer Success & Account ManagementSkills: ["Ownership","Problem-solving","Communication","Presentation","Organization","Proactiveness","Relationship building","Attention to detail","Prioritization"]

Own partner success for a portfolio of restaurant accounts by supporting day-to-day management, providing operational help under the KAM’s guidance, and identifying risks like usage drops and churn signals. Deliver venue-level training and engagement, troubleshoot on-the-ground issues with Tech/Support, and monitor performance metrics (GMV, adoption, transactions). Turn insights into monthly reports and support QBRs with data and talking points.

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FursaFursa
Qlub
Qlub
4 days ago

Account Associate

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 23 hours agoStatus: Live

Job Summary

Own partner success for a portfolio of restaurant accounts by supporting day-to-day management, providing operational help under the KAM’s guidance, and identifying risks like usage drops and churn signals. Deliver venue-level training and engagement, troubleshoot on-the-ground issues with Tech/Support, and monitor performance metrics (GMV, adoption, transactions). Turn insights into monthly reports and support QBRs with data and talking points.
Location: Dubai
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Entry level

Key Responsibilities

  • •Support assigned KAM(s) with day-to-day portfolio management and act as a point of contact for partners on operational matters.
  • •Train and run refresher sessions for restaurant staff to strengthen usage, while troubleshooting on-the-ground issues with Tech/Support.
  • •Review portfolio performance metrics (GMV, adoption rates, transaction trends) and prepare monthly performance reports for the KAM.
  • •Coordinate with Onboarding, Customer Support, and Tech teams to resolve partner issues quickly.
  • •Share feedback from staff/partner interactions and support partner meetings/QBRs with performance data and talking points.

Key Requirements

  • •A valid driving license and access to a car are required.
  • •0-2 years of experience in account support, onboarding, training, or F&B/tech operations.
  • •Strong communication and presentation skills for engaging restaurant staff and decision-makers.
  • •Analytical and detail-oriented approach, comfortable working with performance data and building reports.
  • •Proficiency with digital tools such as CRM systems, Google Workspace, Excel, and Google Sheets; fluency in English is a must.
Experience:FintechPaymentsHospitalityF&BSaaS
Skills:OwnershipProblem-solvingCommunicationPresentationOrganizationProactivenessRelationship buildingAttention to detailPrioritization
Licenses:Driving license
Languages:EnglishArabic
Tech Stack:CRM systemsGoogle WorkspaceExcelGoogle SheetsQR code

Company Brief

Qlub
Qlub provides a QR‑based, app‑free restaurant payments and ordering platform that enables customers to browse menus, order, split bills, and pay instantly. The company focuses on speeding checkouts, increasing table turnover, and delivering analytics and integrations for hospitality operators.
Industry: FoodTech
Company Size: Medium (51 to 250 employees)
Growth: Growth Stage Startup
Funding: Series B
Headquarters: Dubai, United Arab Emirates
Founded: 2021
Glassdoor
Glassdoor: 3.5
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