Allianz

3 months ago

Analista de Atendimento ao Cliente - Afirmativa para PCD (Sao Bernardo do Campo, Sao Paulo, BR, 09750-730)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 13 hours agoStatus: Live

Job Summary

Join Allianz Partners as a Customer Care Analyst (PCD) in Sao Bernardo do Campo, delivering 24/7 assistance and travel insurance support. You will handle customer inquiries, coordinate emergency services via Mabis, assess requests, and ensure accurate data capture while leveraging AI tools and Beedoo for service delivery. An inclusive, step-by-step problem-solving role in a global team focused on exceptional customer experience.

Location: Brazil

Workplace: Onsite

Employment Type: Full time

Job Function: Product Management

Seniority: Entry level

Key Responsibilities

•Recepcionar ligações com objetivo de solucionar o problema exposto e/ou fornecer informação referente a dúvida que levou o cliente a entrar em contato com 0800
•Realizar a roteirizacao de distancias entre trechos rodoviários visando fornecer o serviço emergencial dentro da cobertura contratada
•Apresentar soluções ao segurado por intermédio de uma sequencia lógica de atendimento, garantindo que todos os dados tenham sido coletados e inseridos no sistema
•Analisar criticamente solicitações para liberação de serviços ao segurado com base em condições gerais inseridas na ferramenta Beedoo
•Trabalhar com IA, aprendizado de máquina e ferramentas baseadas em nuvem para apoiar a resolução de problemas e melhoria de produtividade

Pay and Benefits

Salary: BRL 1,891 monthly

Perks:Meal AllowanceLife InsuranceHealth Insurance

Key Requirements

•Must be at least 18 years old and have ensino médio completo
•Ability to work weekends and holidays on a rotating schedule
•Typing proficiency tested with computer-based assessment
•Familiarity with IA tools (e.g., Co-Pilot) to support daily tasks
•Presence in the Greater ABC region with easy access to the workspace

Experience:InsuranceCustomer serviceAI

Education:High School

Languages:Portuguese

Tech Stack:MabisBeedooGPS

Company Brief

Allianz

Global insurance and financial services group offering property-casualty insurance, life and health insurance, asset management, and corporate risk solutions to individuals, businesses, and institutions across more than 70 countries.

Industry: Insurance

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Munich, Germany

Founded: 1890

Website LinkedIn

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Allianz

3 months ago

Analista de Atendimento ao Cliente - Afirmativa para PCD (Sao Bernardo do Campo, Sao Paulo, BR, 09750-730)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 13 hours agoStatus: Live

Job Summary

Location: Brazil

Workplace: Onsite

Employment Type: Full time

Job Function: Product Management

Seniority: Entry level

Key Responsibilities

•Recepcionar ligações com objetivo de solucionar o problema exposto e/ou fornecer informação referente a dúvida que levou o cliente a entrar em contato com 0800
•Realizar a roteirizacao de distancias entre trechos rodoviários visando fornecer o serviço emergencial dentro da cobertura contratada
•Apresentar soluções ao segurado por intermédio de uma sequencia lógica de atendimento, garantindo que todos os dados tenham sido coletados e inseridos no sistema
•Analisar criticamente solicitações para liberação de serviços ao segurado com base em condições gerais inseridas na ferramenta Beedoo
•Trabalhar com IA, aprendizado de máquina e ferramentas baseadas em nuvem para apoiar a resolução de problemas e melhoria de produtividade

Pay and Benefits

Salary: BRL 1,891 monthly

Perks:Meal AllowanceLife InsuranceHealth Insurance

Key Requirements

•Must be at least 18 years old and have ensino médio completo
•Ability to work weekends and holidays on a rotating schedule
•Typing proficiency tested with computer-based assessment
•Familiarity with IA tools (e.g., Co-Pilot) to support daily tasks
•Presence in the Greater ABC region with easy access to the workspace

Experience:InsuranceCustomer serviceAI

Education:High School

Languages:Portuguese

Tech Stack:MabisBeedooGPS

Company Brief

Allianz

Industry: Insurance

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Munich, Germany

Founded: 1890

Website LinkedIn