Clinical Service Desk/Helpdesk Associate (Remote)

NTT
United States
Workplace: RemoteFull timeFunction: Customer Support (Service Desk)Experience: 4+ yearsEducation: high_schoolSkills: ["Communication","Interpersonal skills","Listening","Service philosophy","Fast-paced work optimization","Typing skills"]

Join the Provider Clinical Service Desk as an inbound call center agent supporting healthcare customers 24/7. Triage and resolve clinical application issues for tools including Epic, Cerner, McKesson, and Meditech—covering workflow problems, errors, user access, and functionality. Document incident details, close or escalate tickets, maintain a quiet private workstation, and complete required training on a day shift before your assigned schedule.

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FursaFursa
NTT
NTT
1 week ago

Clinical Service Desk/Helpdesk Associate (Remote)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 14 hours agoStatus: Live

Job Summary

Join the Provider Clinical Service Desk as an inbound call center agent supporting healthcare customers 24/7. Triage and resolve clinical application issues for tools including Epic, Cerner, McKesson, and Meditech—covering workflow problems, errors, user access, and functionality. Document incident details, close or escalate tickets, maintain a quiet private workstation, and complete required training on a day shift before your assigned schedule.
Location: United States
Workplace: Remote
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Handle inbound service desk calls from healthcare customers in a 24/7 call center environment.
  • •Support clinical aspects of clinical applications (Epic, Cerner, McKesson, Meditech) including workflow issues, application errors, user access, and functionality.
  • •Track and document incident/ticket details and close or escalate them in a timely manner.
  • •Drive incident resolution on a 24/7 desk while reading text on computer screens during the shift.
  • •Maintain a designated workspace and phone queue for 8–10 hours with scheduled breaks; ensure quiet, private, high-speed wired internet.
Travel: Low travel

Key Requirements

  • •4+ years of service desk/helpdesk experience or equivalent combination of education and technical troubleshooting experience (e.g., 2 years work experience + 2 years technical education).
  • •1+ year of technical troubleshooting experience.
  • •High school diploma or equivalent required.
  • •1 year of call center/customer service/application support experience.
  • •Shift-flexibility for nights, weekends, and/or holidays, with possible schedule changes based on client/business needs.
Experience:4+ yearsHealthcareCall centerApplication support
Education:High School
Skills:CommunicationInterpersonal skillsListeningService philosophyFast-paced work optimizationTyping skills
Languages:English
Tech Stack:EpicCernerMcKessonMeditechTwo-Factor AuthenticationWired internetService deskHelpdesk

Company Brief

NTT
Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Valuation: Public Company (Market Cap in USD)
Headquarters: London, United Kingdom
Founded: 1983
WebsiteLinkedIn