Trulioo

1 month ago

Technical Account Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 3 hours agoStatus: Live

Job Summary

Technical Account Manager in a SaaS digital identity platform, acting as the primary technical liaison for a portfolio of customers. You’ll drive adoption, optimize workflows, coordinate cross-functional escalations, and collaborate with Success, Product, Engineering, and Implementation teams to ensure customer value and retention.

Location: Vancouver

Workplace: Hybrid

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Seniority: Mid level

Key Responsibilities

•Serve as the primary day-to-day technical point of contact for assigned customers across Slack, email, and customer meetings.
•Monitor customer technical health, workflow performance, and operational trends to proactively identify risks and optimization opportunities.
•Provide technical guidance and operational best practices to support customer adoption and workflow optimization.
•Support customers through technical troubleshooting activities while coordinating with Support and internal teams as needed.
•Coordinate customer-facing technical escalations with Product, Engineering, DevOps, Support, and Operations teams.

Pay and Benefits

Salary: CAD 70,000 - 80,000 annually

Perks:Health InsuranceDentalVisionRetirementParental LeaveEducation StipendHeadspaceWellness StipendErgs

Key Requirements

•3+ years of experience in Technical Account Management, Customer Success, Implementation Consulting, or a related customer-facing technical role.
•Post-Secondary Degree or a combination of desired experience and education.
•Demonstrated experience supporting customers through technical troubleshooting, operational workflows, integrations, or platform optimization initiatives.
•Experience coordinating cross-functional technical escalations involving Support, Product, Engineering, or Operations teams.
•Familiarity with APIs, technical workflows, and operational support models.

Experience:3+ yearsSaaSIdentity verificationFintech

Education:Bachelor's

Skills:CommunicationProblem-solvingStakeholder management

Languages:English

Tech Stack:APIsSaaSIntegrationsSlackBI toolsTableau

Company Brief

Trulioo

Provides global identity verification and compliance solutions via a cloud-based platform that helps businesses verify customers, prevent fraud, and meet KYC/AML requirements across jurisdictions and industries.

Industry: RegTech

Company Size: Enterprise (1,001+ employees)

Growth: Scaleup

Headquarters: Vancouver, Canada

Founded: 2011

Website LinkedIn

Loading job details...

Preparing the role view and application actions.

Trulioo

1 month ago

Technical Account Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 3 hours agoStatus: Live

Job Summary

Location: Vancouver

Workplace: Hybrid

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Seniority: Mid level

Key Responsibilities

•Serve as the primary day-to-day technical point of contact for assigned customers across Slack, email, and customer meetings.
•Monitor customer technical health, workflow performance, and operational trends to proactively identify risks and optimization opportunities.
•Provide technical guidance and operational best practices to support customer adoption and workflow optimization.
•Support customers through technical troubleshooting activities while coordinating with Support and internal teams as needed.
•Coordinate customer-facing technical escalations with Product, Engineering, DevOps, Support, and Operations teams.

Pay and Benefits

Salary: CAD 70,000 - 80,000 annually

Perks:Health InsuranceDentalVisionRetirementParental LeaveEducation StipendHeadspaceWellness StipendErgs

Key Requirements

•3+ years of experience in Technical Account Management, Customer Success, Implementation Consulting, or a related customer-facing technical role.
•Post-Secondary Degree or a combination of desired experience and education.
•Demonstrated experience supporting customers through technical troubleshooting, operational workflows, integrations, or platform optimization initiatives.
•Experience coordinating cross-functional technical escalations involving Support, Product, Engineering, or Operations teams.
•Familiarity with APIs, technical workflows, and operational support models.

Experience:3+ yearsSaaSIdentity verificationFintech

Education:Bachelor's

Skills:CommunicationProblem-solvingStakeholder management

Languages:English

Tech Stack:APIsSaaSIntegrationsSlackBI toolsTableau

Company Brief

Trulioo

Industry: RegTech

Company Size: Enterprise (1,001+ employees)

Growth: Scaleup

Headquarters: Vancouver, Canada

Founded: 2011

Website LinkedIn