IT Helpdesk Associate - REMOTE

NTT
United States
Workplace: RemoteFull timeUSD 34,387 - 56,188 annuallyFunction: IT Support & HelpdeskExperience: 1-4 yearsEducation: high_schoolSkills: ["Communication","Interpersonal skills","Listening","Fast-paced work","Service philosophy"]

Provide 24/7 provider clinical service desk support by handling inbound customer calls and resolving or escalating incidents for healthcare clinical applications. Document ticket details, drive incident resolution, and follow call-queue and workspace requirements (including quiet, private setup and wired high-speed internet). Work shift-flexibly, including nights, weekends, and holidays, and complete account-specific training on day shift hours.

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FursaFursa
NTT
NTT
4 days ago

IT Helpdesk Associate - REMOTE

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Last checked: 3 hours agoStatus: Live

Job Summary

Provide 24/7 provider clinical service desk support by handling inbound customer calls and resolving or escalating incidents for healthcare clinical applications. Document ticket details, drive incident resolution, and follow call-queue and workspace requirements (including quiet, private setup and wired high-speed internet). Work shift-flexibly, including nights, weekends, and holidays, and complete account-specific training on day shift hours.
Location: United States
Workplace: Remote
Employment Type: Full time
Job Function: IT Support & Helpdesk
Seniority: Entry level

Key Responsibilities

  • •Handle inbound service desk calls from healthcare customers in a 24x7x365 call center environment.
  • •Troubleshoot clinical application issues (e.g., workflow issues, application errors, user access, functionality) for platforms such as Epic, Cerner, McKesson, and Meditech.
  • •Track and document ticket comments, and close or escalate incidents and related issues in a timely manner.
  • •Drive incident resolution for a 24/7 desk while maintaining assigned workstation and phone queue time (8 to 10 hours with scheduled breaks).
  • •Maintain required remote setup (quiet, private workspace with high-speed wired internet) and follow workspace/safety requirements (including lifting up to 25 lbs. if needed).
Travel: Low travel

Pay and Benefits

Salary: USD 34,387 - 56,188 annually
Perks:Health InsuranceDentalVision401k MatchingPaid Leave

Key Requirements

  • •Minimum 1 year call center customer service experience.
  • •Minimum of 4 years of service desk/helpdesk experience or an equivalent combination of education and technical troubleshooting (e.g., 2 years work + 2 years technical education).
  • •Minimum of 1 year of technical troubleshooting experience.
  • •High school diploma or equivalent required.
  • •Ability to work shift-flexibly, including nights, weekends, and/or holidays.
Experience:1-4 yearsCall centerService deskHealthcareHealthcare IT24/7 support
Education:High School
Skills:CommunicationInterpersonal skillsListeningFast-paced workService philosophy
Languages:English
Tech Stack:EpicCernerMcKessonMeditechTwo-Factor Authentication

Company Brief

NTT
Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Valuation: Public Company (Market Cap in USD)
Headquarters: London, United Kingdom
Founded: 1983
WebsiteLinkedIn