MGR Field Operations

Lumen
Nashville, Memphis
Workplace: OnsiteFull timeUSD 105,786 - 141,047Function: IT Operations (Systems/Network Admin)Skills: ["Leadership","Communication","Organizational skills","Time management","Analytical skills"]

Lead service delivery for Lumen’s national fiber network and enterprise business products, managing day-to-day operations for technicians across inside plant (ISP) and outside plant (OSP). Own ongoing management of fiber optic plant and attached network elements (including DWDM, Ethernet, IP, VoIP, and SONET), coordinating testing, activation, maintenance, and performance against key metrics. Manage employees, contractors, and vendors, analyze performance data, and ensure compliance with standards and policies.

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FursaFursa
Lumen
Lumen
4 days ago

MGR Field Operations

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Source: Company careers pageValidated by: Fursa AI
Last checked: 3 hours agoStatus: Live

Job Summary

Lead service delivery for Lumen’s national fiber network and enterprise business products, managing day-to-day operations for technicians across inside plant (ISP) and outside plant (OSP). Own ongoing management of fiber optic plant and attached network elements (including DWDM, Ethernet, IP, VoIP, and SONET), coordinating testing, activation, maintenance, and performance against key metrics. Manage employees, contractors, and vendors, analyze performance data, and ensure compliance with standards and policies.
Location: Nashville, Memphis
Workplace: Onsite
Employment Type: Full time
Job Function: IT Operations (Systems/Network Admin)
Seniority: Manager level

Key Responsibilities

  • •Lead service delivery efforts for the national network and customers, and manage results across multiple organizations.
  • •Manage ongoing operations and maintenance of the fiber optic plant and attached network equipment.
  • •Oversee installation, activation, testing, and insertion/utilization of network elements across company and customer facilities.
  • •Ensure teams complete daily routines and meet performance metrics, including maintenance, provisioning, mark-and-locate, preventive maintenance, and change management.
  • •Manage employees, contractors, and vendors, validate time reporting accuracy, coach direct reports, and support compliance with standards and policies.
Travel: Low travel

Pay and Benefits

Salary: USD 105,786 - 141,047
Perks:Health InsuranceDentalVision401kGym MembershipLearning Budget

Key Requirements

  • •Bachelor’s degree or equivalent education and experience.
  • •Typically 5–7 years of related experience.
  • •2+ years of previous manager-level leadership experience preferred.
  • •Strong oral and written communication skills, including presenting to executive level.
  • •Proficiency in Microsoft Excel, Outlook, Word, and PowerPoint.
Experience:Fiber networksTelecommunicationsEnterprise networksNetwork operations
Skills:LeadershipCommunicationOrganizational skillsTime managementAnalytical skills
Licenses:Valid driver's license
Tech Stack:DWDMEthernetIPVoIPSONETMicrosoft ExcelMicrosoft OutlookMicrosoft WordMicrosoft PowerPointNOCISPOSP

Company Brief

Lumen
Provides integrated communications, network, edge cloud, and security services to enterprise, government, and carrier customers, operating a global fiber network and delivering connectivity and managed IT solutions.
Industry: Telecommunications
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Monroe, United States
WebsiteLinkedIn