Helpdesk Associate - ITIL

NTT
Bengaluru
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Experience: 1-2 yearsEducation: bachelorsSkills: ["Communication","Comprehension","Writing","Customer handling","Troubleshooting"]

Provide L1 helpdesk support for reported incidents by identifying, prioritizing, and resolving problems through phone, email, and chat. Act as a liaison between customers and client infrastructure teams, delivering timely service desk assistance. Troubleshoot issues using knowledge of MS Windows, PC hardware, Internet Explorer, MS Office, and COTS applications, while supporting 24x7 operations with rotational shifts.

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FursaFursa
NTT
NTT
1 week ago

Helpdesk Associate - ITIL

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Source: Company careers pageValidated by: Fursa AI
Last checked: 22 hours agoStatus: Live

Job Summary

Provide L1 helpdesk support for reported incidents by identifying, prioritizing, and resolving problems through phone, email, and chat. Act as a liaison between customers and client infrastructure teams, delivering timely service desk assistance. Troubleshoot issues using knowledge of MS Windows, PC hardware, Internet Explorer, MS Office, and COTS applications, while supporting 24x7 operations with rotational shifts.
Location: Bengaluru
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Provide L1 technical guidance to identify, prioritize, and resolve reported problems through phone, email, and chat.
  • •Participate as a liaison between customers and departments within the Client Infrastructure.
  • •Use troubleshooting knowledge of MS Windows, PC hardware, Internet Explorer, MS Office, and COTS applications.
  • •Support the service desk within a rotational shift schedule for a 24x7 support window.

Key Requirements

  • •Must be a Graduate
  • •Good communication skills with 6+ months of international calling experience
  • •Good comprehension and writing skills
  • •Must possess excellent customer handling skills
  • •Should be comfortable working in rotational shifts with a 24x7 support window
Experience:1-2 years
Education:Bachelor's
Skills:CommunicationComprehensionWritingCustomer handlingTroubleshooting
Certifications:ITIL
Tech Stack:MS WindowsPC HardwareInternet ExplorerMS OfficeCOTS applicationsPhoneEmailChat

Company Brief

NTT
Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Valuation: Public Company (Market Cap in USD)
Headquarters: London, United Kingdom
Founded: 1983
WebsiteLinkedIn