Quality & Training Specialist - Live and Monetization - Dublin - English Speaker

TikTok
Dublin
Full timeFunction: Education & TrainingSkills: ["Root cause analysis","Problem-solving","Ownership","Self-motivation","Stakeholder management","Training delivery","Process optimization","Data-driven decision-making"]

Ensure trust and safety policies are applied accurately and consistently at scale for Live and Monetization operations. Conduct analytical QA audits, perform root-cause analysis on recurring moderation quality issues, interpret complex policy and high-risk cases, and validate benchmark “golden sets.” Lead calibration sessions, manage edge-case escalations, and cascade new policies and standards to internal and external partners. Use AI and QA dashboards to report market accuracy and error trends, and support training for policy updates.

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FursaFursa
TikTok
TikTok
1 day ago

Quality & Training Specialist - Live and Monetization - Dublin - English Speaker

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 15 hours agoStatus: Live

Job Summary

Ensure trust and safety policies are applied accurately and consistently at scale for Live and Monetization operations. Conduct analytical QA audits, perform root-cause analysis on recurring moderation quality issues, interpret complex policy and high-risk cases, and validate benchmark “golden sets.” Lead calibration sessions, manage edge-case escalations, and cascade new policies and standards to internal and external partners. Use AI and QA dashboards to report market accuracy and error trends, and support training for policy updates.
Location: Dublin
Employment Type: Full time
Job Function: Education & Training

Key Responsibilities

  • •Conduct regular analytical audits of human moderation to ensure processes meet data protection and Trust & Safety standards and audit targets.
  • •Perform deep dives into recurring quality issues, run RCA, identify error patterns, and translate findings into actionable feedback for operational standards and teams.
  • •Provide expert policy interpretation for complex, ambiguous, or high-risk cases and validate “golden sets” to improve enforcement accuracy.
  • •Lead calibration sessions for consistency across moderation teams and partner with cross-functional stakeholders to drive global quality goals.
  • •Manage and resolve edge cases, ensure policy cascading and updates are communicated and implemented, and support training rollouts for policy changes.

Key Requirements

  • •Proven expertise conducting analytical audits and maintaining data integrity in trust and safety, compliance, or high-volume operations.
  • •Strong Root Cause Analysis (RCA) skills to identify trend patterns and propose process optimizations that reduce error rates while supporting high-speed moderation.
  • •Deep understanding of content policies and SOPs to make expert judgments on complex or high-risk escalation cases.
  • •Excellent cross-functional communication to lead calibration sessions, deliver training, and align stakeholders on global quality goals.
  • •Fluency in English; ability to use QA/calibration tools, reporting, and AI to streamline workflows and provide actionable feedback.
Experience:Trust and safetyComplianceHigh-volume operationsModerationOperations
Skills:Root cause analysisProblem-solvingOwnershipSelf-motivationStakeholder managementTraining deliveryProcess optimizationData-driven decision-making
Languages:English
Tech Stack:AIData visualizationQA dashboardsRCA toolsCalibration platforms

Company Brief

TikTok
Short-form video platform that lets users create, share, and discover entertainment content through algorithmic recommendations. It also offers advertising and creator tools for brands, influencers, and businesses.
Industry: Digital Media
Company Size: Enterprise (1,001+ employees)
Growth: Scaleup
Headquarters: Singapore, Singapore
Founded: 2016
WebsiteLinkedIn