Senior Customer Success Manager

Horizon3.ai
United States
Workplace: RemoteFull timeUSD 140,000 - 175,000 annuallyFunction: Customer Success & Account ManagementSkills: ["Communication","Interpersonal","Customer service","Analytical thinking","Problem-solving"]

Own a portfolio of Enterprise and Strategic accounts to drive long-term success, product adoption, and annual renewals for NodeZero. Become a trusted adviser by understanding each customer’s cybersecurity requirements, guiding onboarding, and using customer usage data to identify risks and upsell opportunities. Run regular check-ins and quarterly business reviews, and act as a customer advocate by relaying feedback to internal teams to improve the product and services.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Horizon3.ai
Horizon3.ai
2 days ago

Senior Customer Success Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 22 hours agoStatus: Live
Reposted: similar role first listed 2 months ago

Job Summary

Own a portfolio of Enterprise and Strategic accounts to drive long-term success, product adoption, and annual renewals for NodeZero. Become a trusted adviser by understanding each customer’s cybersecurity requirements, guiding onboarding, and using customer usage data to identify risks and upsell opportunities. Run regular check-ins and quarterly business reviews, and act as a customer advocate by relaying feedback to internal teams to improve the product and services.
Location: United States
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management

Key Responsibilities

  • •Manage a portfolio of Enterprise and Strategic accounts to achieve long-term success, drive adoption, and secure annual renewals.
  • •Develop deep product knowledge of NodeZero to serve as a trusted adviser on features and benefits.
  • •Understand customer cybersecurity needs and tailor offerings; act as a customer advocate to relay feedback to internal teams.
  • •Guide clients through onboarding and help them extract maximum value from NodeZero.
  • •Use customer usage data to identify major risk, upsell opportunities, and conduct regular check-ins and quarterly business reviews.

Pay and Benefits

Salary: USD 140,000 - 175,000 annually
Equity and Bonus:Equity
Perks:Health InsuranceVisionDentalRemote WorkParental LeaveEquity

Key Requirements

  • •5+ years of experience in a customer-facing role such as Customer Success, Account Management, or Client Services within a SaaS or cybersecurity environment.
  • •In-depth knowledge of cybersecurity practices and principles; relevant certifications (e.g., CompTIA Security+, CISSP) are preferred.
  • •Strong technical expertise in information technology and cybersecurity.
  • •Exceptional communication, interpersonal, and customer service skills.
  • •Experience using CRM software (e.g., Salesforce, HubSpot) and customer success tools (e.g., Gainsight, ClientSuccess).
Experience:CybersecuritySaaS
Skills:CommunicationInterpersonalCustomer serviceAnalytical thinkingProblem-solving
Certifications:CompTIA Security+CISSP
Tech Stack:NodeZeroSalesforceHubSpotGainsightClientSuccess

Company Brief

Horizon3.ai
Builds NodeZero®, an autonomous penetration-testing platform that continuously finds, prioritizes, and verifies exploitable vulnerabilities across on-premises, cloud, and hybrid environments to help organizations reduce security risk.
Industry: Cybersecurity
Company Size: Large (251 to 1,000 employees)
Growth: Scaleup
Funding: Series D
Headquarters: San Francisco, United States
Founded: 2019
Glassdoor
Glassdoor: 4.9
WebsiteLinkedInGlassdoor