Member Services Representative, AACU Branch Operations (Bilingual)

American Airlines Group
United States
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales EngineeringSkills: ["Member service","Cross-selling","Service excellence","Teamwork","Attention to detail"]

Build strong relationships with American Airlines Credit Union members by opening new accounts, selling and processing credit union services, and helping with deposits, loan payments, and other transactions. Provide member support through timely research and resolutions, perform notary services as needed, and maintain accurate account information and internal controls. Coordinate with branch and department managers to support cross-selling and branch coverage while ensuring compliance with all applicable laws and regulations.

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American Airlines Group
American Airlines Group
1 day ago

Member Services Representative, AACU Branch Operations (Bilingual)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 7 hours agoStatus: Live

Job Summary

Build strong relationships with American Airlines Credit Union members by opening new accounts, selling and processing credit union services, and helping with deposits, loan payments, and other transactions. Provide member support through timely research and resolutions, perform notary services as needed, and maintain accurate account information and internal controls. Coordinate with branch and department managers to support cross-selling and branch coverage while ensuring compliance with all applicable laws and regulations.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Entry level

Key Responsibilities

  • •Open new accounts and sell/process credit union services for new and existing members.
  • •Post deposits and process loan payments, maintaining accurate account information.
  • •Process monetary transactions and perform notary services as required.
  • •Research member inquiries and provide timely solutions as needed.
  • •Support branch coverage and compliance by implementing internal control and security measures in accordance with credit union policies and government regulations.

Pay and Benefits

Perks:Health InsuranceDentalVision401kPet InsuranceEmployee Assistance

Key Requirements

  • •High school diploma or GED.
  • •Fluent in Spanish (read, speak, and write).
  • •Ability to work in-person at the assigned branch location.
  • •Cash handling, sales, or a combination of customer service and financial institution experience within the last twelve months.
  • •Skilled in Microsoft Office (Word, Excel, Access, PowerPoint) and able to pass required pre-hire compliance/background checks.
Experience:Financial services
Education:
Skills:Member serviceCross-sellingService excellenceTeamworkAttention to detail
Languages:EnglishSpanish
Tech Stack:Microsoft OfficeWordExcelAccessPowerPoint

Company Brief

American Airlines Group
Major U.S. airline providing scheduled passenger and cargo air transportation globally. Operates a large fleet and extensive domestic and international route network, serving millions of customers with diversified travel and loyalty services.
Industry: Airlines
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Fort Worth, United States
Founded: 1926
WebsiteLinkedIn