Freight Forwarding Operations and Customer Service Agent - Ocean Imports

DP World
New York, United States
Workplace: HybridFull timeUSD 55,200 - 69,000 annuallyFunction: Customer Support (Service Desk)Experience: 3+ yearsEducation: high_schoolSkills: ["Customer communication","Attention to detail","Problem-solving","Coordination","Compliance awareness"]

Coordinate and manage inbound freight movements for ocean imports, tracking shipments from origin to final delivery. Handle pre-alerts and proactive customer communication, review shipping documentation (AWB, invoices, packing lists, customs paperwork), and maintain accurate milestones in TMS. Arrange pickups, drayage, and final-mile trucking, troubleshoot delays and exceptions, and support billing by validating charges and auditing shipment costs and P&L.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
DP World
DP World
14 hours ago

Freight Forwarding Operations and Customer Service Agent - Ocean Imports

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 2 hours agoStatus: Live

Job Summary

Coordinate and manage inbound freight movements for ocean imports, tracking shipments from origin to final delivery. Handle pre-alerts and proactive customer communication, review shipping documentation (AWB, invoices, packing lists, customs paperwork), and maintain accurate milestones in TMS. Arrange pickups, drayage, and final-mile trucking, troubleshoot delays and exceptions, and support billing by validating charges and auditing shipment costs and P&L.
Location: New York, United States
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Coordinate and manage inbound air freight shipments from origin to final delivery
  • •Perform track and trace to monitor shipment status and ensure timely movement
  • •Send pre-alerts and provide proactive communication to customers about arrivals and exceptions
  • •Review and verify airway bills (AWB), commercial invoices, packing lists, and customs documents for accuracy and compliance
  • •Update shipment milestones in TMS, arrange pickups/drayage/final-mile trucking, and handle billing and cost reconciliation

Pay and Benefits

Salary: USD 55,200 - 69,000 annually
Perks:Health InsuranceLife Insurance

Key Requirements

  • •Graduate in any field
  • •At least 3 years of relevant and recent experience in Freight Forwarding Operations and Customer Service
  • •Freight Forwarding experience is mandatory
  • •Update and manage shipment status using transportation management systems (TMS)
  • •Applicants must be legally authorized to work in the United States without sponsorship now or in the future
Experience:3+ yearsFreight forwardingCustomer service
Education:High School
Skills:Customer communicationAttention to detailProblem-solvingCoordinationCompliance awareness
Tech Stack:TMSAWB

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

DP World
Global ports, terminals and logistics provider offering end-to-end supply‑chain, maritime services, freezones and technology-driven trade solutions across ports, inland terminals, logistics parks and digital platforms.
Industry: Ports & Port Operators
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Valuation: Decacorn (USD 10B+)
Funding: IPO / Publicly Listed
Headquarters: Dubai, United Arab Emirates
Founded: 2005
Glassdoor
Glassdoor: 3.6
WebsiteLinkedInGlassdoor