Lead Site Reliability Engineer

DocuSign
United States
Workplace: RemoteFull timeUSD 157,100 - 300,550 annuallyFunction: DevOps, Cloud & InfrastructureExperience: 12+ yearsSkills: ["Communication","Problem-solving","Decision-making","Troubleshooting","Stakeholder management"]

Lead incident commanders for critical technology, product, and security incidents, coordinating identification, facilitation, and resolution. Drive service excellence by applying operational discipline, engineering principles, and automation to improve availability, reliability, and scalability. Serve as a subject matter expert in incident management, monitor high-severity incident data for anomalies and trends, and propose improvements while working a rotational 24x7x365 shift as an individual contributor.

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FursaFursa
DocuSign
DocuSign
3 days ago

Lead Site Reliability Engineer

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 14 hours agoStatus: Live

Job Summary

Lead incident commanders for critical technology, product, and security incidents, coordinating identification, facilitation, and resolution. Drive service excellence by applying operational discipline, engineering principles, and automation to improve availability, reliability, and scalability. Serve as a subject matter expert in incident management, monitor high-severity incident data for anomalies and trends, and propose improvements while working a rotational 24x7x365 shift as an individual contributor.
Location: United States
Workplace: Remote
Employment Type: Full time
Job Function: DevOps, Cloud & Infrastructure
Seniority: Sr. Manager level

Key Responsibilities

  • •Serve as a subject matter expert for incident management.
  • •Lead, identify, facilitate, and resolve critical incidents across technology, products, and security.
  • •Participate in a rotational 24x7x365 shift and manage incidents independently.
  • •Monitor and evaluate incident-based data to detect anomalies, correlations, and trends.
  • •Propose improvements to support Docusign’s service excellence practice for availability, reliability, and scalability.

Pay and Benefits

Salary: USD 157,100 - 300,550 annually
Equity and Bonus:Equity
Perks:Paid LeaveParental LeaveHealth InsuranceRetirementLearning BudgetRsus

Key Requirements

  • •12+ years of experience in incident management or site reliability engineering, including leadership of major incidents and high-severity situations.
  • •Experience using incident management tools and strong programming skills.
  • •Strong troubleshooting and problem-solving in a 24x7x365 environment.
  • •Excellent oral and written communication skills, including the ability to build and present business presentations.
  • •Advanced problem identification, judgment, resolution, and decision-making skills, plus the ability to influence and manage without direct authority.
Experience:12+ yearsIncident managementSite reliability engineering24x7x365
Skills:CommunicationProblem-solvingDecision-makingTroubleshootingStakeholder management

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

DocuSign
Provides a cloud-based electronic signature and intelligent agreement management platform that automates document workflows, identity verification, contract lifecycle management, and agreement analytics for enterprises and individuals worldwide.
Industry: LegalTech
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Francisco, United States
Founded: 2003
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Glassdoor: 3.6
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