Sustaining Engineer

PAR Technology
Gurugram, Jaipur
Workplace: HybridFull timeFunction: Data Science & Machine LearningExperience: 5+ yearsEducation: bachelorsSkills: ["Written communication","Incident communication","Sound judgment","Organizational skills","Reliability"]

Own the health, stability, and scalability of Punchh production systems by investigating complex, cross-system issues impacting loyalty campaigns, integrations, and customer-facing features. Lead incident bridges with root-cause analysis, postmortems, and recovery, perform code-level debugging and remediation scripting, and steward platform reliability using observability and data tools. Communicate technical findings to Customer Success and restaurant brands, and partner with Engineering, Product, and DevOps to drive lasting improvements.

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FursaFursa
PAR Technology
PAR Technology
1 week ago

Sustaining Engineer

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Source: Company careers pageValidated by: Fursa AI
Last checked: 22 hours agoStatus: Live

Job Summary

Own the health, stability, and scalability of Punchh production systems by investigating complex, cross-system issues impacting loyalty campaigns, integrations, and customer-facing features. Lead incident bridges with root-cause analysis, postmortems, and recovery, perform code-level debugging and remediation scripting, and steward platform reliability using observability and data tools. Communicate technical findings to Customer Success and restaurant brands, and partner with Engineering, Product, and DevOps to drive lasting improvements.
Location: Gurugram, Jaipur
Workplace: Hybrid
Employment Type: Full time
Job Function: Data Science & Machine Learning
Seniority: Mid level

Key Responsibilities

  • •Act as final escalation point for complex, cross-system production issues impacting integrations or customer-facing features.
  • •Lead incident bridges for high-severity events, driving root cause analysis, postmortems, and recovery.
  • •Perform deep code-level debugging across APIs, integrations, and microservices using logs, telemetry, and SQL.
  • •Design, review, and execute remediation scripts to correct guest-level data at scale with validation, checkpointing, and verification.
  • •Serve as engineering lead for third-party integrations (POS, online ordering, payment processors, marketing platforms), ensuring reliability and compliance, and communicating RCA to brands via Customer Success.

Key Requirements

  • •5+ years in sustaining engineering, production support, or backend development in SaaS/platform environments.
  • •Strong Ruby on Rails experience for code-level debugging.
  • •Strong SQL skills to write and optimize queries for investigation and root-cause work.
  • •Advanced experience troubleshooting distributed systems, microservices, and public cloud (AWS preferred).
  • •Proficiency with RESTful APIs, authentication (OAuth 2.0, JWT), webhooks, and experience with common cloud services (Lambda, API Gateway, S3, DynamoDB).
Experience:5+ yearsSaaSPlatformRestaurant technologyLoyaltyCustomer dataMulti-tenant SaaS
Education:Bachelor's
Skills:Written communicationIncident communicationSound judgmentOrganizational skillsReliability
Tech Stack:Ruby on RailsRubySQLAPIsRESTOAuth 2.0JWTWebhooksAWSAzureGCPLambdaAPI GatewayS3DynamoDBDatabricksNew RelicDatadogCloudWatchSentry

Company Brief

PAR Technology
Provides unified software, hardware and services for restaurant and retail operations, including POS, digital ordering, loyalty, back-office, payments and hardware solutions for chains and independent operators worldwide.
Industry: Restaurants & Food Service
Company Size: Enterprise (1,001+ employees)
Revenue: USD 100M to 250M
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: New Hartford, United States
Founded: 1968
Glassdoor
Glassdoor: 3.7
WebsiteLinkedIn