Policy Servicing Analyst (Kuala Lumpur, MY)

Zurich Insurance
Kuala Lumpur
Workplace: OnsiteFull timeFunction: Government Affairs & Public PolicyExperience: 3-5 yearsEducation: bachelorsSkills: ["Communication","Problem-solving","Teamwork"]

Responsible for Policy and Certificate Benefits operational support, business process analysis, approval of benefits payment as authorised and other responsibilities as assigned to meet operational requirements. Participates in system enhancements, process improvements, and digital projects, coordinating with IT and stakeholders to ensure timely, quality delivery.

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Zurich Insurance
Zurich Insurance
6 months ago

Policy Servicing Analyst (Kuala Lumpur, MY)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 9 hours agoStatus: Live

Job Summary

Responsible for Policy and Certificate Benefits operational support, business process analysis, approval of benefits payment as authorised and other responsibilities as assigned to meet operational requirements. Participates in system enhancements, process improvements, and digital projects, coordinating with IT and stakeholders to ensure timely, quality delivery.
Location: Kuala Lumpur
Workplace: Onsite
Employment Type: Full time
Job Function: Government Affairs & Public Policy

Key Responsibilities

  • •Participate on the system enhancement, process improvement and digital projects. Role and Responsibilities including: Liaise and coordinate with superior and IT or system support.
  • •Assist superior in participating project meeting.
  • •Assist superior in prepare system/business requirement and business process review.
  • •Prepare test script and Perform User Acceptance Testing,
  • •Prepare sign off document from stakeholder.
  • •Prepare implementation sign off document.
  • •Assist superior to monitor the result.
  • •Perform all activities achieved the reasonable quality, performance and within the agreed timeline given.
  • •Review and recommend measures to improve the existing process and system.
  • •Perform data analysis and presentation to support business decision.
  • •Responsible to perform Quality Check or sampling review as per Quality Assurance Framework.

Key Requirements

  • •Bachelor Degree in Business Administration or equivalent.
  • •At least 3-5 years experience in Insurance Industry.
  • •Knowledge of insurance; good command in English and Bahasa Malaysia; IT literate and proficient in MS Office; ability to work independently and communicate with all levels effectively.
Experience:3-5 yearsInsuranceBusiness analysisOperations
Education:Bachelor's
Skills:CommunicationProblem-solvingTeamwork
Languages:EnglishBahasa Malaysia
Tech Stack:MS Office

Company Brief

Zurich Insurance
Zurich Insurance Group is a global insurance company offering a wide range of general insurance and life insurance products and services to individuals, small businesses and large corporations across multiple markets worldwide.
Industry: Insurance
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Zurich, Switzerland
Founded: 1872
Glassdoor
Glassdoor: 3.7
WebsiteLinkedIn