Spécialiste bilingue au service à la clientèle / Bilingual Customer Service Specialist

Eaton
Mississauga, Burlington, Montreal
Workplace: HybridFull timeCAD 59,000 - 73,000 annuallyFunction: Customer Support (Service Desk)Education: associatesSkills: ["Multitasking","Time management","Communication","Problem-solving","Conflict management"]

Provide high-quality bilingual customer service for EatonCare Canada by serving as the primary contact for order and product-related inquiries. Manage order entry, modifications, cancellations, and accelerated/special shipments across multiple systems with same-day processing accuracy. Support customers and distributors with product information, pricing and shipping terms, updates on order status, and coordination with supply, logistics, and internal teams to prevent production delays.

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Eaton
Eaton
2 weeks ago

Spécialiste bilingue au service à la clientèle / Bilingual Customer Service Specialist

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Source: Company careers pageValidated by: Fursa AI
Last checked: 1 day agoStatus: Live

Job Summary

Provide high-quality bilingual customer service for EatonCare Canada by serving as the primary contact for order and product-related inquiries. Manage order entry, modifications, cancellations, and accelerated/special shipments across multiple systems with same-day processing accuracy. Support customers and distributors with product information, pricing and shipping terms, updates on order status, and coordination with supply, logistics, and internal teams to prevent production delays.
Location: Mississauga, Burlington, Montreal
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Serve as the primary point of contact for EatonCare customer service activities and product inquiries
  • •Handle order entry, same-day processing, and order modifications/cancellations using established business rules
  • •Provide support for accelerated and special shipments and respond to phone requests related to orders and products
  • •Identify/select products for new applications, including equivalents across old-to-new and competitor products
  • •Maintain organized order records and coordinate with supply, logistics, and internal teams to meet delivery schedules and resolve customer issues

Pay and Benefits

Salary: CAD 59,000 - 73,000 annually

Key Requirements

  • •College diploma or bachelor’s degree from an accredited institution
  • •Fluency in English and French is required to communicate with customers and colleagues
  • •At least 1 year of customer service experience
  • •Must be legally authorized to work in Canada without company sponsorship now or in the future
  • •No relocation assistance offered for this role
Experience:Customer service
Education:Associate's
Skills:MultitaskingTime managementCommunicationProblem-solvingConflict management
Languages:EnglishFrench
Tech Stack:Global VistaOracleSterlingBidManagerMicrosoft Office

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Eaton
Designs, manufactures, and distributes electrical components, power management systems, and industrial equipment for energy, aerospace, vehicle, and industrial markets worldwide, focusing on efficiency, safety, and sustainability.
Industry: Industrial Machinery
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Dublin, Ireland
Founded: 1911
WebsiteLinkedIn