3 weeks ago

Customer Success Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 15 hours agoStatus: Live

Job Summary

Drive customer success for a portfolio of mid-market and enterprise clients, serving as the main point of contact and building strong stakeholder relationships. Lead onboarding and training to ensure adoption, run QBRs, and analyze usage data to demonstrate ROI and growth opportunities. Handle objections, manage renewals, coordinate expansion efforts, troubleshoot technical issues with support/product teams, and act as the customer advocate.

Location: Canada

Workplace: Remote

Employment Type: Full time

Job Function: Customer Success & Account Management

Key Responsibilities

•Serve as the main point of contact for a portfolio of mid-market and enterprise accounts.
•Lead onboarding and training to ensure effective adoption of the platform.
•Run regular business reviews (QBRs), sharing insights and identifying growth opportunities.
•Address objections and clearly articulate the ROI of solutions; deliver presentations and demos.
•Manage renewals and troubleshoot technical issues with support and product teams; provide product feedback.

Pay and Benefits

Salary: CAD 102,000 - 120,000 annually

Equity and Bonus:Equity

Perks:EquityPaid LeaveParental LeaveMeal AllowanceWellness StipendHealth Insurance

Key Requirements

•3+ years of customer success, account management, or sales experience in a SaaS startup.
•Proven success managing mid-market and enterprise accounts.
•Strong sales acumen and objection-handling skills.
•Experience creating QBRs and email campaigns to engage customers.
•Familiarity with HubSpot and Stripe; data-savvy with ability to demonstrate ROI.

Experience:3+ yearsSaaS

Skills:CommunicationRelationship-buildingObjection handlingProblem-solvingAdaptability

Tech Stack:Microsoft WordHubSpotStripeMixPanel

Company Brief

Spellbook

Provides an AI-powered contract drafting and review platform for legal professionals, automating contract clause generation, analysis, and risk spotting to accelerate document creation and improve consistency across transactional workflows.

Industry: LegalTech

Website

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Spellbook

3 weeks ago

Customer Success Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 15 hours agoStatus: Live

Job Summary

Location: Canada

Workplace: Remote

Employment Type: Full time

Job Function: Customer Success & Account Management

Key Responsibilities

•Serve as the main point of contact for a portfolio of mid-market and enterprise accounts.
•Lead onboarding and training to ensure effective adoption of the platform.
•Run regular business reviews (QBRs), sharing insights and identifying growth opportunities.
•Address objections and clearly articulate the ROI of solutions; deliver presentations and demos.
•Manage renewals and troubleshoot technical issues with support and product teams; provide product feedback.

Pay and Benefits

Salary: CAD 102,000 - 120,000 annually

Equity and Bonus:Equity

Perks:EquityPaid LeaveParental LeaveMeal AllowanceWellness StipendHealth Insurance

Key Requirements

•3+ years of customer success, account management, or sales experience in a SaaS startup.
•Proven success managing mid-market and enterprise accounts.
•Strong sales acumen and objection-handling skills.
•Experience creating QBRs and email campaigns to engage customers.
•Familiarity with HubSpot and Stripe; data-savvy with ability to demonstrate ROI.

Experience:3+ yearsSaaS

Skills:CommunicationRelationship-buildingObjection handlingProblem-solvingAdaptability

Tech Stack:Microsoft WordHubSpotStripeMixPanel

Company Brief

Spellbook

Industry: LegalTech

Website