Customer Specialist

CarMax
Wilmington
Workplace: OnsiteFull timeUSD 15.5 - 23.3 hourlyFunction: Customer Support (Service Desk)Education: high_schoolSkills: ["Communication","Relationship building","Integrity","Attention to detail","Multi-tasking"]

Deliver a customer-first experience as a Customer Specialist in Training, guiding customers through vehicle buying, selling, and servicing. You’ll support sales, appraisals, test drives, and financing applications, perform vehicle condition assessments and cosmetic inspections, and manage inventory and administrative paperwork tasks. The role also includes coordinating service appointments and reviewing repair order invoices to ensure accurate billing while following CarMax EH&S requirements.

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CarMax
CarMax
6 days ago

Customer Specialist

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Source: Company careers pageValidated by: Fursa AI
Last checked: 13 hours agoStatus: Live

Job Summary

Deliver a customer-first experience as a Customer Specialist in Training, guiding customers through vehicle buying, selling, and servicing. You’ll support sales, appraisals, test drives, and financing applications, perform vehicle condition assessments and cosmetic inspections, and manage inventory and administrative paperwork tasks. The role also includes coordinating service appointments and reviewing repair order invoices to ensure accurate billing while following CarMax EH&S requirements.
Location: Wilmington
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Guide customers through sales, appraisals, test drives, and financing applications to deliver exceptional service.
  • •Conduct accurate vehicle condition assessments and communicate findings for appraisals and buying.
  • •Manage inventory processes such as vehicle check-in, daily scanning, and reconciliation.
  • •Handle administrative tasks including printing reports, maintaining transaction paperwork, auditing documents, and managing payments.
  • •Coordinate service appointments and review repair order invoices for accuracy in billing while collaborating across teams.

Pay and Benefits

Salary: USD 15.5 - 23.3 hourly
Perks:Paid SickPaid Leave

Key Requirements

  • •Strong communication skills and confidence representing CarMax and its products.
  • •Build lasting customer relationships and create win-win solutions while following processes accurately.
  • •Demonstrated integrity, respect, and teamwork in a fast-paced environment.
  • •High School Diploma or equivalent and a valid driver’s license.
  • •Ability to lift up to 25 lbs and accurately read and transcribe data.
Education:High School
Skills:CommunicationRelationship buildingIntegrityAttention to detailMulti-tasking
Licenses:Driver’s license
Tech Stack:Microsoft OfficeMicrosoft WordMicrosoft ExcelMicrosoft PowerPoint

Company Brief

CarMax
Operates the largest used-car retail chain in the United States, selling and financing pre-owned vehicles through a no-haggle customer experience. Also offers vehicle buying, appraisal, service, and related automotive solutions.
Industry: Automotive
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Richmond, United States
Founded: 1993
WebsiteLinkedIn