Manager, Strategic Growth (Customer Success)

Clay
New York, San Francisco
Workplace: HybridFull timeUSD 220,000 - 250,000 annuallyFunction: Marketing & GrowthSkills: ["Coaching","Communication","Relationship-building","Systems-thinking","Customer obsession"]

Lead Clay’s Strategic Accounts team within the Growth Strategy (Customer Success) group, acting as a trusted advisor to the company’s largest enterprise customers. Hire, coach, and scale strategists who drive expansion, retention, and revenue outcomes, while building multi-year account plans and GTM-aligned playbooks. Partner cross-functionally with Sales, Product, Engineering, and Marketing to influence roadmap and execute executive-level relationships.

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Clay
Clay
2 months ago

Manager, Strategic Growth (Customer Success)

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Job Summary

Lead Clay’s Strategic Accounts team within the Growth Strategy (Customer Success) group, acting as a trusted advisor to the company’s largest enterprise customers. Hire, coach, and scale strategists who drive expansion, retention, and revenue outcomes, while building multi-year account plans and GTM-aligned playbooks. Partner cross-functionally with Sales, Product, Engineering, and Marketing to influence roadmap and execute executive-level relationships.
Location: New York, San Francisco
Workplace: Hybrid
Employment Type: Full time
Job Function: Marketing & Growth
Seniority: Manager level

Key Responsibilities

  • •Hire, develop, and lead a team of Strategic Growth Strategists, setting expectations for excellence at the enterprise tier.
  • •Own 1–2 strategic accounts initially and drive expansion pipeline across Clay’s largest and most strategic customers.
  • •Guide multi-year account strategies and navigate complex org structures to expand within top accounts.
  • •Support the commercial process from opportunity identification through redlines and negotiation in partnership with Sales.
  • •Own forecasting, KPI tracking, and executive reporting on expansion, retention, and account health, and build playbooks for how Clay engages and grows accounts.

Pay and Benefits

Salary: USD 220,000 - 250,000 annually
Equity and Bonus:Equity

Key Requirements

  • •4+ years leading and scaling teams in Customer Success, Account Management, or a similar customer growth function, ideally with exposure to enterprise or strategic accounts.
  • •8+ years in customer-facing roles (CSM, Account Manager, etc.) at a B2B SaaS company, including meaningful experience managing large or executive-level accounts.
  • •Proven track record driving revenue growth, expansion, and retention within an enterprise or strategic account segment.
  • •Experience navigating and influencing at the executive/C-level, with customers and internally.
  • •Genuine enthusiasm for coaching and developing people, with strong relationship-building and communication skills.
Experience:B2B SaaSEnterprise accountsCustomer successAccount management
Skills:CoachingCommunicationRelationship-buildingSystems-thinkingCustomer obsession

Company Brief

Clay
Provides a go-to-market development environment combining AI agents and 100+ data integrations to help growth teams source, enrich, and act on customer data for personalized outreach, CRM enrichment, and automated GTM workflows.
Industry: Enterprise Software
Company Size: Medium (51 to 250 employees)
Growth: Scaleup
Valuation: Unicorn (USD 1B+)
Funding: Series B
Headquarters: New York, United States
Founded: 2019
WebsiteLinkedIn