Clay

2 weeks ago

Manager, Strategic Growth (Customer Success)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 4 hours agoStatus: Live

Job Summary

Lead Clay’s Strategic Accounts team within the Growth Strategy (Customer Success) group, acting as a trusted advisor to the company’s largest enterprise customers. Hire, coach, and scale strategists who drive expansion, retention, and revenue outcomes, while building multi-year account plans and GTM-aligned playbooks. Partner cross-functionally with Sales, Product, Engineering, and Marketing to influence roadmap and execute executive-level relationships.

Location: New York

Workplace: Hybrid

Employment Type: Full time

Job Function: Marketing & Growth

Seniority: Manager level

Key Responsibilities

•Hire, develop, and lead a team of Strategic Growth Strategists, setting expectations for excellence at the enterprise tier.
•Own 1–2 strategic accounts initially and drive expansion pipeline across Clay’s largest and most strategic customers.
•Guide multi-year account strategies and navigate complex org structures to expand within top accounts.
•Support the commercial process from opportunity identification through redlines and negotiation in partnership with Sales.
•Own forecasting, KPI tracking, and executive reporting on expansion, retention, and account health, and build playbooks for how Clay engages and grows accounts.

Pay and Benefits

Salary: USD 220,000 - 250,000 annually

Equity and Bonus:Equity

Key Requirements

•4+ years leading and scaling teams in Customer Success, Account Management, or a similar customer growth function, ideally with exposure to enterprise or strategic accounts.
•8+ years in customer-facing roles (CSM, Account Manager, etc.) at a B2B SaaS company, including meaningful experience managing large or executive-level accounts.
•Proven track record driving revenue growth, expansion, and retention within an enterprise or strategic account segment.
•Experience navigating and influencing at the executive/C-level, with customers and internally.
•Genuine enthusiasm for coaching and developing people, with strong relationship-building and communication skills.

Experience:B2B SaaSEnterprise accountsCustomer successAccount management

Skills:CoachingCommunicationRelationship-buildingSystems-thinkingCustomer obsession

Company Brief

Clay

Provides a go-to-market development environment combining AI agents and 100+ data integrations to help growth teams source, enrich, and act on customer data for personalized outreach, CRM enrichment, and automated GTM workflows.

Industry: Enterprise Software

Company Size: Medium (51 to 250 employees)

Growth: Scaleup

Valuation: Unicorn (USD 1B+)

Funding: Series B

Headquarters: New York, United States

Founded: 2019

Website LinkedIn

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Clay

2 weeks ago

Manager, Strategic Growth (Customer Success)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 4 hours agoStatus: Live

Job Summary

Location: New York

Workplace: Hybrid

Employment Type: Full time

Job Function: Marketing & Growth

Seniority: Manager level

Key Responsibilities

•Hire, develop, and lead a team of Strategic Growth Strategists, setting expectations for excellence at the enterprise tier.
•Own 1–2 strategic accounts initially and drive expansion pipeline across Clay’s largest and most strategic customers.
•Guide multi-year account strategies and navigate complex org structures to expand within top accounts.
•Support the commercial process from opportunity identification through redlines and negotiation in partnership with Sales.
•Own forecasting, KPI tracking, and executive reporting on expansion, retention, and account health, and build playbooks for how Clay engages and grows accounts.

Pay and Benefits

Salary: USD 220,000 - 250,000 annually

Equity and Bonus:Equity

Key Requirements

•4+ years leading and scaling teams in Customer Success, Account Management, or a similar customer growth function, ideally with exposure to enterprise or strategic accounts.
•8+ years in customer-facing roles (CSM, Account Manager, etc.) at a B2B SaaS company, including meaningful experience managing large or executive-level accounts.
•Proven track record driving revenue growth, expansion, and retention within an enterprise or strategic account segment.
•Experience navigating and influencing at the executive/C-level, with customers and internally.
•Genuine enthusiasm for coaching and developing people, with strong relationship-building and communication skills.

Experience:B2B SaaSEnterprise accountsCustomer successAccount management

Skills:CoachingCommunicationRelationship-buildingSystems-thinkingCustomer obsession

Company Brief

Clay

Industry: Enterprise Software

Company Size: Medium (51 to 250 employees)

Growth: Scaleup

Valuation: Unicorn (USD 1B+)

Funding: Series B

Headquarters: New York, United States

Founded: 2019

Website LinkedIn