Retail Sales Supervisor

Puma
United Kingdom
Workplace: OnsiteFull timeFunction: SalesSkills: ["Leadership","Customer service","Communication","Conflict resolution","Coaching"]

Lead retail sales on the shop floor by driving sales, KPIs, and profitability while providing product guidance and accurate transactions. Coach and motivate store staff, supporting recruiting, training, and performance management. Oversee store operations including POS processing, loss prevention, inventory and shrink targets, merchandise flow, visual merchandising standards, and reporting. Ensure compliance with company policies, procedures, and legal requirements.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Puma
Puma
1 day ago

Retail Sales Supervisor

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 1 hour agoStatus: Live

Job Summary

Lead retail sales on the shop floor by driving sales, KPIs, and profitability while providing product guidance and accurate transactions. Coach and motivate store staff, supporting recruiting, training, and performance management. Oversee store operations including POS processing, loss prevention, inventory and shrink targets, merchandise flow, visual merchandising standards, and reporting. Ensure compliance with company policies, procedures, and legal requirements.
Location: United Kingdom
Workplace: Onsite
Employment Type: Full time
Job Function: Sales
Seniority: Manager level

Key Responsibilities

  • •Drive and achieve sales, KPIs, and profitability goals through customer engagement and product guidance.
  • •Ensure high standards of customer service, prevent and resolve conflict, and support effective communication within the team and other departments.
  • •Spend 90% of time on the sales floor engaging with customers and coaching employees.
  • •Assist in recruiting, training, developing, and managing store staff; motivate them to achieve sales targets.
  • •Oversee store operations including POS transactions, performance diagnostics on operational KPIs, loss prevention, inventory/shrink targets, merchandise handling, reporting, and compliance with policies and legal requirements.

Key Requirements

  • •Ability to drive sales and profitability goals, using analytical skills to interpret sales reports and operational KPIs.
  • •Strong product knowledge to explain purposes, properties, quality, care rules, prices, and suitable product alternatives.
  • •Demonstrated ability to provide excellent customer service and manage sales transactions accurately.
  • •Experience engaging on the sales floor, coaching employees, and maintaining high customer engagement standards.
  • •Ability to manage store stock levels and support availability of sizes and styles for customers.
Experience:RetailSportswear
Skills:LeadershipCustomer serviceCommunicationConflict resolutionCoaching

Company Brief

Puma
Global athletic and casual footwear, apparel, and accessories brand designing, developing, marketing and selling sports-inspired products for consumers and athletes worldwide.
Industry: Fashion & Apparel
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Herzogenaurach, Germany
Founded: 1948
WebsiteLinkedIn