Senior Relationship Manager

Fiserv
Mississauga
Workplace: OnsiteFull time55,000 - 80,000Function: Customer Success & Account ManagementExperience: 3+ yearsSkills: ["Relationship building","Negotiation","Risk mitigation","Problem-solving","Strategic planning"]

Own a $50M+ enterprise book of business, driving retention and measurable expansion by partnering with clients and internal teams. Manage strategic account relationships, identify needs, and develop solution recommendations using Fiserv product suites. Coordinate cross-functional teams to resolve issues and review monthly performance. Lead renewals and commercial negotiations, track account health and churn drivers, and help safeguard client risk while growing revenue.

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FursaFursa
Fiserv
Fiserv
10 hours ago

Senior Relationship Manager

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Source: Company careers pageValidated by: Fursa AI
Last checked: 10 hours agoStatus: Live
Reposted: similar role first listed 6 months ago

Job Summary

Own a $50M+ enterprise book of business, driving retention and measurable expansion by partnering with clients and internal teams. Manage strategic account relationships, identify needs, and develop solution recommendations using Fiserv product suites. Coordinate cross-functional teams to resolve issues and review monthly performance. Lead renewals and commercial negotiations, track account health and churn drivers, and help safeguard client risk while growing revenue.
Location: Mississauga
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Manage a portfolio of strategic enterprise accounts as the primary client advocate for retention, risk mitigation, and revenue growth.
  • •Proactively identify client needs, prepare proposals, and develop solution recommendations to increase client value and adoption.
  • •Build and maintain relationships with decision-makers and influencers to safeguard relationships and surface expansion opportunities.
  • •Coordinate cross-functional teams to resolve issues, review monthly performance, and implement corrective actions to control liability.
  • •Lead contract renewals and commercial negotiations, tracking account health, revenue performance, and churn drivers to inform escalation paths.
Travel: Medium travel

Pay and Benefits

Salary: 55,000 - 80,000
Perks:Paid LeaveHealth InsuranceVisionDentalRetirementEquityLife InsuranceDisabilityEmployee Assistance

Key Requirements

  • •Minimum 3 years of experience in enterprise account management or strategic relationship management with large, complex clients.
  • •3+ years of experience negotiating commercial contracts and enterprise agreements.
  • •3+ years of equivalent combination of educational background and related experience (or military experience).
  • •Familiarity with the Canadian payments landscape and regulatory environment.
  • •Proven track record driving incremental revenue growth within existing enterprise accounts.
Experience:3+ yearsFintechPayments
Skills:Relationship buildingNegotiationRisk mitigationProblem-solvingStrategic planning

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Fiserv
Provides payments, processing services, risk management, and core banking technology to financial institutions, merchants, and businesses worldwide, enabling digital payments, account processing, and financial services integration.
Industry: Fintech Infrastructure
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Brookfield, United States
Founded: 1984
WebsiteLinkedIn