Customer Success Manager - US

Insider
United States
Workplace: RemoteFull timeFunction: Customer Success & Account ManagementSkills: ["Communication","Relationship-building","Time management","Collaboration","Problem-solving"]

Serve as the primary point of contact for customers, bridging their needs with Insider One’s technology to maximize adoption and value. Build strategic account plans, collaborate with engineers and product teams, guide executive stakeholders, and drive customer satisfaction while feeding product feedback to shape the roadmap.

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FursaFursa
Insider
Insider
2 years ago

Customer Success Manager - US

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Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live

Job Summary

Serve as the primary point of contact for customers, bridging their needs with Insider One’s technology to maximize adoption and value. Build strategic account plans, collaborate with engineers and product teams, guide executive stakeholders, and drive customer satisfaction while feeding product feedback to shape the roadmap.
Location: United States
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management

Key Responsibilities

  • •Be the face of Insider One to clients; act as the bridge between client needs and our technology.
  • •Help clients understand which features match their goals and monitor adoption of our products.
  • •Ensure clients are maximizing use of our technology and provide tech support with engineers as needed.
  • •Develop and maintain key account plans to identify opportunities to increase value for the client.
  • •Provide feedback on market trends and unmet needs to influence product roadmap and client-facing strategies.

Pay and Benefits

Perks:Remote WorkLearning BudgetEsopVolunteering

Key Requirements

  • •University degree in Business, Marketing, Engineering, or related fields.
  • •Some digital marketing experience in a customer-facing role.
  • •Strong verbal and written communication with executive-level relationship-building.
  • •Self-motivated, tech-savvy with a solutions mindset.
  • •Ability to thrive in a fast-paced startup environment.
Experience:Marketing technologySaaSB2B
Skills:CommunicationRelationship-buildingTime managementCollaborationProblem-solving
Languages:English
Tech Stack:Digital marketingCDPWeb concepts

Company Brief

Insider
Provides a growth management and personalization platform that helps brands unify customer data, run personalized experiences across channels, and optimize acquisition, conversion, and retention using AI-driven segmentation and orchestration.
Industry: Enterprise Software
Company Size: Large (251 to 1,000 employees)
Growth: Scaleup
Funding: Series C
Headquarters: Istanbul, Turkey
Founded: 2012
Website