Customer Service Representative - MT

Sutherland
Alexandria
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Skills: ["Problem-solving","Active listening","Attention to detail","Communication","Empathy","Customer-focused"]

Provide exceptional, efficient customer support by handling customer inquiries, resolving issues, and delivering tailored solutions. You will ensure a positive customer experience through clear communication and professional phone etiquette, while applying strong problem-solving, active listening, and attention to detail in a fast-paced environment. The role requires English fluency (B2/C1) and flexibility for night and overnight shifts.

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FursaFursa
Sutherland
Sutherland
4 days ago

Customer Service Representative - MT

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 17 hours agoStatus: Live
Reposted: similar role first listed 2 weeks ago

Job Summary

Provide exceptional, efficient customer support by handling customer inquiries, resolving issues, and delivering tailored solutions. You will ensure a positive customer experience through clear communication and professional phone etiquette, while applying strong problem-solving, active listening, and attention to detail in a fast-paced environment. The role requires English fluency (B2/C1) and flexibility for night and overnight shifts.
Location: Alexandria
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Handle customer interactions efficiently and with empathy.
  • •Address inquiries and resolve customer issues to maintain high satisfaction.
  • •Provide tailored solutions to meet customer needs.
  • •Ensure a positive customer experience through effective communication.
  • •Use professional phone etiquette in all customer communications.

Key Requirements

  • •Fluency in English at B2/C1 level is required.
  • •Strong customer service and customer support skills.
  • •Proven ability to enhance customer satisfaction and customer experience.
  • •Strong problem-solving, active listening, and attention to detail.
  • •Flexibility with night and overnight shifts is essential; CRM familiarity is a plus.
Skills:Problem-solvingActive listeningAttention to detailCommunicationEmpathyCustomer-focused
Languages:English
Tech Stack:CRM

Company Brief

Sutherland
Global digital transformation and business process services firm offering AI, automation, cloud engineering, analytics and customer experience solutions to enterprises across industries.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Funding: Private Equity Backed
Headquarters: Pittsford (Rochester), NY, United States
Founded: 1986
Glassdoor
Glassdoor: 3.5
WebsiteLinkedInGlassdoor