Senior Customer Service Rep

Qureos
Los Angeles
Workplace: RemoteFull timeFunction: Customer Support (Service Desk)Experience: 3+ yearsEducation: high_schoolSkills: ["Communication","Problem-solving","Conflict resolution","Mentoring","Organization"]

Provide timely, professional customer support across phone, email, and live chat, handling and resolving complex inquiries while maintaining high satisfaction. Investigate and escalate concerns as needed, keep accurate CRM records, and identify trends to recommend process improvements. Mentor junior representatives, collaborate with cross-functional teams, and stay current on company products, services, and policies to meet customer experience and performance metrics.

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FursaFursa
Qureos
Qureos
3 days ago

Senior Customer Service Rep

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Source: Company careers pageValidated by: Fursa AI
Last checked: 59 minutes agoStatus: Live

Job Summary

Provide timely, professional customer support across phone, email, and live chat, handling and resolving complex inquiries while maintaining high satisfaction. Investigate and escalate concerns as needed, keep accurate CRM records, and identify trends to recommend process improvements. Mentor junior representatives, collaborate with cross-functional teams, and stay current on company products, services, and policies to meet customer experience and performance metrics.
Location: Los Angeles
Workplace: Remote
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Respond to customer inquiries via phone, email, and live chat in a timely and professional manner.
  • •Resolve complex customer issues while maintaining high customer satisfaction.
  • •Investigate and escalate customer concerns when necessary.
  • •Mentor and support junior customer service representatives.
  • •Maintain accurate records of customer interactions in CRM systems and recommend process improvements based on feedback trends.

Pay and Benefits

Perks:Remote WorkHealth InsuranceDentalVisionPaid LeaveRetirement SavingsLearning BudgetWellness Stipend

Key Requirements

  • •3–5+ years of customer service experience, preferably in a senior or leadership role.
  • •Strong verbal and written communication skills.
  • •Experience using CRM systems such as Salesforce, Zendesk, or HubSpot.
  • •Excellent problem-solving and conflict-resolution skills.
  • •Ability to work independently in a remote environment with strong organizational and time-management skills.
Experience:3+ yearsCustomer serviceCustomer support
Education:High School
Skills:CommunicationProblem-solvingConflict resolutionMentoringOrganization
Tech Stack:SalesforceZendeskHubSpotCRMMicrosoft OfficeGoogle WorkspacePhone supportEmailLive chat

Company Brief

Qureos
Provides an AI-powered hiring and recruitment platform that helps employers source, screen, and match candidates faster. The product is designed to streamline talent acquisition and reduce time spent on repetitive recruiting tasks.
Industry: HR Tech
Company Size: Medium (51 to 250 employees)
Growth: Growth Stage Startup
Headquarters: Dubai, United Arab Emirates
Founded: 2019
WebsiteLinkedIn