Advisor HR - 2nd Shift - Tyson of Rogers Plant

Tyson Foods
United States
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Experience: 2+ yearsEducation: bachelorsSkills: ["Communication","Customer service","Analytical thinking","Troubleshooting","Organization","Teamwork","Multitasking","Interpersonal skills","Judgement","Fast-paced adaptability","Continuous learning"]

Provide process and transactional support for HR systems and processes as the first point of contact for users. Handle walk-up, phone, chat, and case management inquiries using ServiceNow, including HR inbox monitoring, resolving first-level issues, and escalating as needed. Support routine requests such as address changes and background check corrections, update employee information and master data, and partner with People Operations to meet HR support service levels and KPIs.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Tyson Foods
Tyson Foods
3 days ago

Advisor HR - 2nd Shift - Tyson of Rogers Plant

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live

Job Summary

Provide process and transactional support for HR systems and processes as the first point of contact for users. Handle walk-up, phone, chat, and case management inquiries using ServiceNow, including HR inbox monitoring, resolving first-level issues, and escalating as needed. Support routine requests such as address changes and background check corrections, update employee information and master data, and partner with People Operations to meet HR support service levels and KPIs.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Serve as the first point of contact for HR system and process support via case management (ServiceNow), chat, and phone.
  • •Provide routine navigation support for correspondence and employee self-service requests (e.g., address changes, application support, background check corrections).
  • •Manage high-volume walk-up support and route incoming calls to the People Operations team.
  • •Review and update key business processes and general master data components, including intake data and employee personal information updates.
  • •Monitor HR inboxes and respond directly or escalate issues to the appropriate teams and leadership.

Key Requirements

  • •Bachelor’s degree or an equivalent combination of education and experience.
  • •2+ years of relevant customer support experience, including data entry experience.
  • •Intermediate computer skills, with proficiency in Microsoft Excel, Word, and PowerPoint.
  • •Excellent verbal and written communication skills for a broad range of end users.
  • •Strong customer service, analytical/troubleshooting, planning, and organizational skills; able to work in a fast-paced environment and multi-task.
Experience:2+ years
Education:Bachelor's
Skills:CommunicationCustomer serviceAnalytical thinkingTroubleshootingOrganizationTeamworkMultitaskingInterpersonal skillsJudgementFast-paced adaptabilityContinuous learning
Tech Stack:ServiceNowMicrosoft ExcelMicrosoft WordMicrosoft PowerPointSAP/HRWorkday

Company Brief

Tyson Foods
Tyson Foods is a global food company that produces and markets chicken, beef, and pork products, along with prepared foods and packaged protein brands for retail and foodservice customers.
Industry: Food Production
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Springdale, United States
Founded: 1935
Glassdoor
Glassdoor: 3.5
WebsiteLinkedInGlassdoor