Freshworks

1 month ago

Lead Software Engineer - Systems

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 23 hours agoStatus: Live

Job Summary

Lead the end-to-end delivery of multi-tenant, cloud-native backend systems. Architect scalable services, mentor 2–4 engineers, drive code quality through reviews, and leverage AI tools to improve development workflows and platform capabilities across multiple engineering teams.

Location: Chennai

Workplace: Hybrid

Employment Type: Full time

Job Function: Software Engineering

Seniority: Mid level

Key Responsibilities

•End-to-End Lifecycle Ownership: Own the entire lifecycle of feature and infrastructure delivery, from gathering functional and non-functional requirements to design, implementation, and production support.
•System & Service Architecture: Design, develop, and architect reliable, modular APIs and distributed services to support highly scalable, multi-tenant cloud applications.
•Code Optimization & Scaling: Lead major engineering initiatives focused on code optimization, refactoring, performance tuning, and scaling existing backend systems.
•Production Governance: Ensure maximum system resilience, establishing robust monitoring, telemetry, rate-limiting, and multi-region deployment configurations.
•Cross-Functional Partnership: Collaborate with Site Reliability Engineers (SREs), Product Managers (PMs), and fellow Tech Leads to deliver cohesive, platform-wide capabilities.

Key Requirements

•6 to 9 years of dedicated experience building high-performance backend systems and infrastructure.
•Experience performing effective code reviews, directing technical scopes, and mentoring junior systems engineers.
•Degree in Computer Science, Engineering, or a closely related technical field.
•Strong knowledge of Data Structures & Algorithms (DSA) and system design with experience in end-to-end backend architecture.
•Hands-on experience with cloud and DevOps practices (CI/CD, AWS or GCP).

Experience:6-9 years

Education:Bachelor's

Skills:DSAOOPSOLIDAPIsMicroservicesAWSGCPCI/CDRDBMSNoSQL

Languages:English

Tech Stack:AWSGCPCI/CDDSAOOPSOLIDAPIsMicroservicesRDBMSNoSQL

Company Brief

Freshworks

Provides cloud-based customer engagement, CRM and ITSM software (Freshdesk, Freshservice, Freshsales) that helps businesses manage customer and employee experiences through SaaS products and AI-driven tools.

Industry: Enterprise Software

Company Size: Enterprise (1,001+ employees)

Revenue: USD 500M to 1B

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Mateo, United States

Founded: 2010

Glassdoor: 3.5

Website LinkedIn Glassdoor

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Freshworks

1 month ago

Lead Software Engineer - Systems

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 23 hours agoStatus: Live

Job Summary

Location: Chennai

Workplace: Hybrid

Employment Type: Full time

Job Function: Software Engineering

Seniority: Mid level

Key Responsibilities

•End-to-End Lifecycle Ownership: Own the entire lifecycle of feature and infrastructure delivery, from gathering functional and non-functional requirements to design, implementation, and production support.
•System & Service Architecture: Design, develop, and architect reliable, modular APIs and distributed services to support highly scalable, multi-tenant cloud applications.
•Code Optimization & Scaling: Lead major engineering initiatives focused on code optimization, refactoring, performance tuning, and scaling existing backend systems.
•Production Governance: Ensure maximum system resilience, establishing robust monitoring, telemetry, rate-limiting, and multi-region deployment configurations.
•Cross-Functional Partnership: Collaborate with Site Reliability Engineers (SREs), Product Managers (PMs), and fellow Tech Leads to deliver cohesive, platform-wide capabilities.

Key Requirements

•6 to 9 years of dedicated experience building high-performance backend systems and infrastructure.
•Experience performing effective code reviews, directing technical scopes, and mentoring junior systems engineers.
•Degree in Computer Science, Engineering, or a closely related technical field.
•Strong knowledge of Data Structures & Algorithms (DSA) and system design with experience in end-to-end backend architecture.
•Hands-on experience with cloud and DevOps practices (CI/CD, AWS or GCP).

Experience:6-9 years

Education:Bachelor's

Skills:DSAOOPSOLIDAPIsMicroservicesAWSGCPCI/CDRDBMSNoSQL

Languages:English

Tech Stack:AWSGCPCI/CDDSAOOPSOLIDAPIsMicroservicesRDBMSNoSQL

Company Brief

Freshworks

Industry: Enterprise Software

Company Size: Enterprise (1,001+ employees)

Revenue: USD 500M to 1B

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Mateo, United States

Founded: 2010

Glassdoor: 3.5

Website LinkedIn Glassdoor