Customer Success Manager II, Retail

Braze
São Paulo
Workplace: HybridFull timeFunction: Customer Success & Account ManagementExperience: 2+ yearsSkills: ["Communication","Follow-up","Relationship building","Teamwork","Time management"]

Own customer relationships in Braze’s Retail team, partnering with Account Executives to drive renewals, retention, and net retention. Serve as the trusted advisor and main point of contact, building Success Plans to drive feature adoption and account health. Proactively analyze product usage, lead executive business reviews, coordinate training and non-technical support, and partner across Technical Support and other teams to ensure seamless customer outcomes.

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FursaFursa
Braze
Braze
3 months ago

Customer Success Manager II, Retail

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Last checked: 2 hours agoStatus: Live

Job Summary

Own customer relationships in Braze’s Retail team, partnering with Account Executives to drive renewals, retention, and net retention. Serve as the trusted advisor and main point of contact, building Success Plans to drive feature adoption and account health. Proactively analyze product usage, lead executive business reviews, coordinate training and non-technical support, and partner across Technical Support and other teams to ensure seamless customer outcomes.
Location: São Paulo
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Partner with Account Executives to ensure commercial alignment and drive renewals, retention, and net retention targets.
  • •Serve as customers’ main point of contact and trusted advisor, building Success Plans and providing strategic guidance and day-to-day advice.
  • •Proactively analyze customer product usage to identify opportunities, risks, and support account health.
  • •Drive customer advocacy by building strong relationships, soliciting/synthesizing product feedback, and contributing to product development.
  • •Maintain ongoing contact through check-ins, events, and Executive Business Reviews; coordinate with other Braze teams for support needs and manage transitions from onboarding.
Travel: Medium travel

Pay and Benefits

Equity and Bonus:Equity
Perks:Health InsuranceDentalVisionLife InsuranceDisabilityPaid LeaveParental LeaveLearning BudgetEquity

Key Requirements

  • •2-5+ years of relevant experience in areas such as Onboarding, Customer Success, Implementations, or Project Management.
  • •Passion for customer success and a track record helping customers achieve measurable outcomes.
  • •Proven customer success experience with established enterprise clients (over 1,000 employees).
  • •Excellent written and verbal communication with strong follow-up and stakeholder management skills.
  • •Domain knowledge of two or more: SaaS, Mobile, APIs, Marketing Automation, Direct Marketing, Marketing Analytics, or Programming (HTML, etc.).
Experience:2+ years
Skills:CommunicationFollow-upRelationship buildingTeamworkTime management
Languages:English
Tech Stack:SaaSMobileAPIsMarketing AutomationDirect MarketingMarketing AnalyticsHTML

Company Brief

Braze
Provides a customer engagement platform that helps brands create personalized messaging and lifecycle campaigns across mobile, web, email, and other channels to drive retention, engagement, and revenue.
Industry: Enterprise Software
Company Size: Enterprise (1,001+ employees)
Revenue: USD 100M to 250M
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: New York, United States
Founded: 2011
WebsiteLinkedIn