WeTravel

2 months ago

Knowledge and Help Center Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 4 hours agoStatus: Live

Job Summary

Own and scale the Knowledge & Help Center as a product education engine, translating product launches into clear, user-friendly documentation. Bridge Product, Marketing, Sales, and Support with AI-driven self-service tools, maintain FAQs and videos, and ensure localization and cross-functional alignment for 3–5 monthly launches.

Location: Lithuania

Workplace: Remote

Employment Type: Full time

Key Responsibilities

•Own the structure, strategy, and content quality of the Help Center.
•Create and maintain FAQ articles tied to product releases, improving searchability and tagging.
•Partner with Product and Product Marketing to translate new features into clear, user-friendly documentation within agreed SLAs.
•Script, record, and maintain product explainer videos embedded into our Help Center.
•Run recurring syncs with Sales, Product, and Support teams to ensure alignment on what’s changed and what’s coming.

Pay and Benefits

Perks:Remote WorkPaid LeaveParental LeaveVolunteer DaysOnboarding

Key Requirements

•3–5+ years of experience in Knowledge Management, Technical Writing, Help Center Management, or Product Education within a SaaS, fintech, marketplace, or high-growth startup environment
•Fluent in English (written and spoken)
•Fluent in Spanish (professional)
•Proven experience owning and scaling a Help Center using Intercom, Zendesk, or similar
•Strong technical writing skills with ability to translate complex product workflows into clear documentation and AI-optimized content

Experience:SaaSFintechMarketplaceHigh-growth

Skills:CommunicationCollaborationPrioritizationWritingStrategic thinking

Languages:EnglishSpanish

Tech Stack:IntercomZendeskLLMAIVideo

Company Brief

WeTravel

WeTravel provides an online booking, payment, and management platform for tour operators, travel agencies, and group travel organizers, enabling itinerary management, secure payments, and customer invoicing to streamline group travel operations.

Industry: TravelTech

Company Size: Medium (51 to 250 employees)

Growth: Growth Stage Startup

Headquarters: San Francisco, United States

Founded: 2014

Website LinkedIn

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WeTravel

2 months ago

Knowledge and Help Center Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 4 hours agoStatus: Live

Job Summary

Location: Lithuania

Workplace: Remote

Employment Type: Full time

Key Responsibilities

•Own the structure, strategy, and content quality of the Help Center.
•Create and maintain FAQ articles tied to product releases, improving searchability and tagging.
•Partner with Product and Product Marketing to translate new features into clear, user-friendly documentation within agreed SLAs.
•Script, record, and maintain product explainer videos embedded into our Help Center.
•Run recurring syncs with Sales, Product, and Support teams to ensure alignment on what’s changed and what’s coming.

Pay and Benefits

Perks:Remote WorkPaid LeaveParental LeaveVolunteer DaysOnboarding

Key Requirements

•3–5+ years of experience in Knowledge Management, Technical Writing, Help Center Management, or Product Education within a SaaS, fintech, marketplace, or high-growth startup environment
•Fluent in English (written and spoken)
•Fluent in Spanish (professional)
•Proven experience owning and scaling a Help Center using Intercom, Zendesk, or similar
•Strong technical writing skills with ability to translate complex product workflows into clear documentation and AI-optimized content

Experience:SaaSFintechMarketplaceHigh-growth

Skills:CommunicationCollaborationPrioritizationWritingStrategic thinking

Languages:EnglishSpanish

Tech Stack:IntercomZendeskLLMAIVideo

Company Brief

WeTravel

Industry: TravelTech

Company Size: Medium (51 to 250 employees)

Growth: Growth Stage Startup

Headquarters: San Francisco, United States

Founded: 2014

Website LinkedIn