Synthesia

1 month ago

Technical Support Specialist - German Speaking

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 3 hours agoStatus: Live

Job Summary

Technical Support Specialist at Synthesia helping customers by troubleshooting complex platform issues, applying fixes, and collaborating with Engineering. You’ll own cases end-to-end, reproduce problems, analyze logs, validate workarounds, and communicate clearly with customers while coordinating with Product and Engineering to drive improvements.

Location: London

Workplace: Remote

Employment Type: Full time

Job Function: IT Support & Helpdesk

Key Responsibilities

•Investigate and troubleshoot complex technical issues across the Synthesia platform.
•Apply fixes, configuration changes, or validated workarounds where possible.
•Escalate to Engineering with clear diagnostic details and impact assessments.
•Reproduce reported issues in internal environments to identify root causes.
•Analyse logs, data, and customer configurations to support investigations.

Pay and Benefits

Perks:EquityRemote WorkAnnual LeavePaid Leave

Key Requirements

•Minimum 5 years of experience in a technical support or similar customer-facing technical role.
•Strong troubleshooting and problem-solving skills, with a logical and analytical approach.
•Confident communicator with clear, concise verbal and written skills.
•Solid technical foundation and curiosity to learn new systems and tools.
•Experienced in diagnosing and resolving technical issues remotely.

Experience:5+ yearsSaaSAI

Skills:Problem-solvingCommunicationCollaborationTime managementCustomer service

Languages:GermanEnglish

Tech Stack:SSOWorkOSREST APIsPostmanDatadog

Company Brief

Synthesia

Provides an AI video generation platform that creates realistic synthetic presenters and video content from text, enabling enterprises to produce scalable training, marketing, and communications videos without cameras or actors.

Industry: AI & Machine Learning

Company Size: Large (251 to 1,000 employees)

Growth: Scaleup

Valuation: Unicorn (USD 1B+)

Funding: Series C

Headquarters: London, United Kingdom

Founded: 2017

Website LinkedIn

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Synthesia

1 month ago

Technical Support Specialist - German Speaking

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 3 hours agoStatus: Live

Job Summary

Location: London

Workplace: Remote

Employment Type: Full time

Job Function: IT Support & Helpdesk

Key Responsibilities

•Investigate and troubleshoot complex technical issues across the Synthesia platform.
•Apply fixes, configuration changes, or validated workarounds where possible.
•Escalate to Engineering with clear diagnostic details and impact assessments.
•Reproduce reported issues in internal environments to identify root causes.
•Analyse logs, data, and customer configurations to support investigations.

Pay and Benefits

Perks:EquityRemote WorkAnnual LeavePaid Leave

Key Requirements

•Minimum 5 years of experience in a technical support or similar customer-facing technical role.
•Strong troubleshooting and problem-solving skills, with a logical and analytical approach.
•Confident communicator with clear, concise verbal and written skills.
•Solid technical foundation and curiosity to learn new systems and tools.
•Experienced in diagnosing and resolving technical issues remotely.

Experience:5+ yearsSaaSAI

Skills:Problem-solvingCommunicationCollaborationTime managementCustomer service

Languages:GermanEnglish

Tech Stack:SSOWorkOSREST APIsPostmanDatadog

Company Brief

Synthesia

Industry: AI & Machine Learning

Company Size: Large (251 to 1,000 employees)

Growth: Scaleup

Valuation: Unicorn (USD 1B+)

Funding: Series C

Headquarters: London, United Kingdom

Founded: 2017

Website LinkedIn