Full Time Supervisor UGG Knightsbridge

Hoka
London
Workplace: OnsiteFull timeFunction: OtherSkills: ["Customer service","Communication","Coaching","Problem-solving","Multitasking"]

Lead the daily store experience by supporting your team to create personalised shopping interactions that drive brand loyalty. Ensure customer questions are addressed accurately before they leave, model a positive attitude, and uphold the UGG brand image and dress code. Operate cash register management, handle money accurately, manage inventory and stocking in line with visual merchandising, and help run safe, legal store operations when senior managers are absent.

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Hoka
Hoka
1 day ago

Full Time Supervisor UGG Knightsbridge

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Last checked: 2 hours agoStatus: Live

Job Summary

Lead the daily store experience by supporting your team to create personalised shopping interactions that drive brand loyalty. Ensure customer questions are addressed accurately before they leave, model a positive attitude, and uphold the UGG brand image and dress code. Operate cash register management, handle money accurately, manage inventory and stocking in line with visual merchandising, and help run safe, legal store operations when senior managers are absent.
Location: London
Workplace: Onsite
Employment Type: Full time
Seniority: Manager level

Key Responsibilities

  • •Support the team to create personalised shopping experiences that drive brand loyalty and ensure customers receive exceptional service from start to finish.
  • •Address customer questions accurately and respond before they leave, including providing exceptional service to in-store customers and those who call.
  • •Operate management functions on the cash register, handle money accurately, check inventory daily, and ensure products are stocked in line with Visual Merchandising guidelines.
  • •Support store operations in the absence of senior team members by opening/closing the store and ensuring safe, legal trading.
  • •Support the Store Manager and Assistant Store Manager by leading store walks, prioritising brand and product knowledge training, and empowering team members through communication, recognition, and incentives.

Pay and Benefits

Perks:Uniform AllowanceEmployee Discount

Key Requirements

  • •Experience working in a customer-facing role and has managed a large team.
  • •Previous retail experience as a Supervisor or Assistant Manager.
  • •Ability to operate management functions on the cash register and handle money accurately.
  • •Experience supporting store operations, including inventory checks and ensuring products are stocked per visual merchandising guidelines.
  • •A calm, problem-solving mindset under pressure and while dealing with challenges.
Experience:Retail
Skills:Customer serviceCommunicationCoachingProblem-solvingMultitasking

Company Brief

Hoka
Deckers Brands designs, markets, and distributes premium footwear, apparel, and accessories through global brands including HOKA, UGG, Teva, and Sanuk, selling via wholesale, e-commerce, and owned retail stores.
Industry: Fashion & Apparel
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Goleta, United States
Founded: 1973
Website