Customer Experience Banker - Newcomerstown, OH

Huntington Bancshares
United States
Workplace: OnsiteFull timeFunction: Customer Success & Account ManagementExperience: 1+ yearsEducation: bachelorsSkills: ["Customer service","Relationship management","Communication","Presentation","Problem-solving"]

Serve as a Financial Concierge for walk-in customers in a branch setting—building and retaining consumer and business relationships. You’ll proactively identify customers’ financial goals, educate them on deposit products, recommend appropriate banking services, and complete transactions accurately and efficiently. Through disciplined outreach, follow-up, and referrals, you’ll grow relationships and connect customers to other bank teams. You’ll also adhere to all operational, security, risk, and regulatory policies.

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Huntington Bancshares
Huntington Bancshares
1 day ago

Customer Experience Banker - Newcomerstown, OH

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Last checked: 8 hours agoStatus: Live

Job Summary

Serve as a Financial Concierge for walk-in customers in a branch setting—building and retaining consumer and business relationships. You’ll proactively identify customers’ financial goals, educate them on deposit products, recommend appropriate banking services, and complete transactions accurately and efficiently. Through disciplined outreach, follow-up, and referrals, you’ll grow relationships and connect customers to other bank teams. You’ll also adhere to all operational, security, risk, and regulatory policies.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management

Key Responsibilities

  • •Provide excellent customer service and resolve customer issues.
  • •Educate customers on consumer deposit products and help them understand available options.
  • •Proactively grow customer relationships through outreach, follow-up, outbound calling, and referral sourcing.
  • •Refer and educate customers to other areas of the bank to deepen relationships.
  • •Process transactions accurately and efficiently, balance daily, and follow operational, security, risk, and regulatory policies.

Key Requirements

  • •High School Diploma or GED and minimum of 1 year customer service or military service in an administration, contracting, civil affairs, or similar role or a Bachelor's Degree.
  • •1+ year in customer service in banking, financial services, or goal-driven retail sales.
  • •Proficiency in customer service and resolving customer issues.
  • •Cash handling skills.
  • •Comfort with technology such as mobile services and online banking services.
Experience:1+ yearsBankingFinancial servicesRetail sales
Education:Bachelor's
Skills:Customer serviceRelationship managementCommunicationPresentationProblem-solving
Tech Stack:Mobile servicesOnline banking services

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Huntington Bancshares
Regional bank holding company providing commercial and consumer banking, payments, wealth management, and lending services across the Midwestern and select other U.S. markets. It serves individuals, small businesses, and corporate clients through branches and digital channels.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Columbus, United States
Founded: 1866
WebsiteLinkedIn