Popl

8 months ago

Customer Success Manager (Mid-Market)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 14 hours agoStatus: Live

Job Summary

Manage a portfolio of mid‑market SaaS customers, ensuring onboarding, adoption, and value realization while driving retention, usage, and renewal growth. Partner with internal teams to resolve issues, educate customers, and provide feedback to product and sales. Remote, fully steward customer journeys from onboarding to renewal.

Location: United States

Workplace: Remote

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Mid level

Key Responsibilities

•Onboard mid-market customers through a seamless onboarding process, aligning on goals and ensuring strong adoption.
•Monitor customer health metrics and proactively address risks to ensure long-term success.
•Build relationships with key stakeholders and decision-makers to strengthen relationships and deliver value.
•Lead quarterly or semi-annual business reviews to recap progress, address challenges, and align on future goals.
•Partner with the Account Management team to support renewal conversations and identify expansion opportunities.

Pay and Benefits

Salary: USD 70,000 - 110,000 annually

Equity and Bonus:Equity

Perks:Paid LeaveInsuranceEquity

Key Requirements

•3+ years in customer success, account management, or a similar customer-facing role, preferably with mid-market customers
•Background in SaaS or technology, with experience managing customer accounts ranging from $10K-$100K ARR
•Strong communication and interpersonal skills with the ability to connect with a wide range of stakeholders
•Data-driven mindset, comfortable using data to track customer health and inform decision-making
•Experience with CRM tools (e.g., Salesforce, HubSpot) and customer success platforms is a plus

Experience:SaaSTechnologyMid-marketCustomer success

Skills:CommunicationRelationship-buildingProblem-solvingProactiveData-driven

Tech Stack:SalesforceHubSpot

Company Brief

Popl

Builds NFC-enabled contact-sharing products and a mobile app that let users share digital business cards, social profiles, and contact information instantly by tapping devices or scanning QR codes.

Industry: Hardware Devices

Company Size: Medium (51 to 250 employees)

Growth: Growth Stage Startup

Headquarters: San Diego, United States

Founded: 2019

Website LinkedIn

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Popl

8 months ago

Customer Success Manager (Mid-Market)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 14 hours agoStatus: Live

Job Summary

Location: United States

Workplace: Remote

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Mid level

Key Responsibilities

•Onboard mid-market customers through a seamless onboarding process, aligning on goals and ensuring strong adoption.
•Monitor customer health metrics and proactively address risks to ensure long-term success.
•Build relationships with key stakeholders and decision-makers to strengthen relationships and deliver value.
•Lead quarterly or semi-annual business reviews to recap progress, address challenges, and align on future goals.
•Partner with the Account Management team to support renewal conversations and identify expansion opportunities.

Pay and Benefits

Salary: USD 70,000 - 110,000 annually

Equity and Bonus:Equity

Perks:Paid LeaveInsuranceEquity

Key Requirements

•3+ years in customer success, account management, or a similar customer-facing role, preferably with mid-market customers
•Background in SaaS or technology, with experience managing customer accounts ranging from $10K-$100K ARR
•Strong communication and interpersonal skills with the ability to connect with a wide range of stakeholders
•Data-driven mindset, comfortable using data to track customer health and inform decision-making
•Experience with CRM tools (e.g., Salesforce, HubSpot) and customer success platforms is a plus

Experience:SaaSTechnologyMid-marketCustomer success

Skills:CommunicationRelationship-buildingProblem-solvingProactiveData-driven

Tech Stack:SalesforceHubSpot

Company Brief

Popl

Builds NFC-enabled contact-sharing products and a mobile app that let users share digital business cards, social profiles, and contact information instantly by tapping devices or scanning QR codes.

Industry: Hardware Devices

Company Size: Medium (51 to 250 employees)

Growth: Growth Stage Startup

Headquarters: San Diego, United States

Founded: 2019

Website LinkedIn