Customer Success Manager

Popl
United States
Workplace: RemoteFull timeUSD 100,000 - 150,000 annuallyFunction: Customer Success & Account ManagementExperience: 3+ yearsSkills: ["Communication","Relationship-building","Problem-solving","Data-driven","Proactive mindset"]

Own a portfolio of mid-market customers and guide them from onboarding through sustained adoption. Track customer health and engagement, mitigate risks, and run virtual training and business reviews (QBRs/ABRs) to align on goals. Build strong relationships with stakeholders, drive renewals and expansion with Account Management, and advocate customer needs to Product, Sales, and Marketing. Collaborate cross-functionally to deliver a consistent, measurable customer journey.

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Popl
Popl
9 months ago

Customer Success Manager

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Source: Company careers pageValidated by: Fursa AI
Last checked: 14 hours agoStatus: Live

Job Summary

Own a portfolio of mid-market customers and guide them from onboarding through sustained adoption. Track customer health and engagement, mitigate risks, and run virtual training and business reviews (QBRs/ABRs) to align on goals. Build strong relationships with stakeholders, drive renewals and expansion with Account Management, and advocate customer needs to Product, Sales, and Marketing. Collaborate cross-functionally to deliver a consistent, measurable customer journey.
Location: United States
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Lead mid-market customer onboarding, aligning on goals and ensuring product adoption.
  • •Monitor customer health and engagement metrics to proactively address risks.
  • •Conduct virtual training and quarterly/semi-annual business reviews to recap progress and align on future goals.
  • •Drive renewal conversations and partner to identify expansion opportunities.
  • •Advocate for customers by providing feedback to Product, Sales, and Marketing and collaborate cross-functionally to resolve issues.

Pay and Benefits

Salary: USD 100,000 - 150,000 annually
Equity and Bonus:Equity
Perks:EquityHealth InsurancePaid LeaveWellness Stipend

Key Requirements

  • •3+ years in customer success, account management, or a similar customer-facing role, preferably with mid-market customers.
  • •Experience managing SaaS/technology customer accounts in the $10K–$100K ARR range.
  • •Strong communication and interpersonal skills to connect with stakeholders and align on measurable outcomes.
  • •Proactive, self-starting mindset with strong problem-solving and ability to manage multiple priorities.
  • •Comfort using data for customer health tracking and decision-making, including experience with QBRs/ABRs and health checks.
Experience:3+ yearsSaaSTechnology
Skills:CommunicationRelationship-buildingProblem-solvingData-drivenProactive mindset
Tech Stack:SalesforceHubSpot

Company Brief

Popl
Builds NFC-enabled contact-sharing products and a mobile app that let users share digital business cards, social profiles, and contact information instantly by tapping devices or scanning QR codes.
Industry: Hardware Devices
Company Size: Medium (51 to 250 employees)
Growth: Growth Stage Startup
Headquarters: San Diego, United States
Founded: 2019
WebsiteLinkedIn