Owner.com

1 month ago

IT Support Engineer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 9 hours agoStatus: Live

Job Summary

Own end-to-end IT support across the San Francisco office, executive team, and warehouse operations. Keep devices, networks, conference rooms, and operational systems reliable, secure, and ready to scale. Troubleshoot issues in real time, provide white-glove support for leadership, and build scalable processes and automations for device management, onboarding, and network infrastructure. Partner closely with Security and Platform to strengthen endpoint posture and SaaS access controls.

Location: San Francisco

Workplace: Hybrid

Employment Type: Full time

Job Function: IT Support & Helpdesk

Key Responsibilities

•Be the IT backbone for the San Francisco office, ensuring devices, WiFi, and conference rooms consistently work for employees and executives.
•Provide white-glove device and AV support to leadership to prevent meetings and company events from being derailed by technology issues.
•Build scalable systems that support growth, including asset management, onboarding, and network infrastructure playbooks.
•Own and maintain the warehouse team’s IT stack (scanners, terminals, printers), keeping it online, documented, and resilient.
•Partner with Security and Platform to ensure endpoint posture, MDM configuration, and SaaS access controls are secure and scalable.

Pay and Benefits

Salary: USD 150,000 - 170,000 annually

Equity and Bonus:Equity

Perks:Health InsurancePaid LeaveEquity

Key Requirements

•Strong macOS fluency with working knowledge of iOS and exposure to ChromeOS and Android, including end-to-end experience managing device fleets (MDM enrollment, imaging, asset tracking).
•Comfort with networking fundamentals including configuring access points, troubleshooting connectivity, and handling basic VLAN and WiFi work.
•Admin-level experience with tools like Okta, Google Workspace, and Slack, with familiarity across SaaS stack as a plus.
•Strong inclination to automate repetitive work, including MDM workflows, scripting routine tasks, and building ticket routing rules.
•Experience supporting senior leaders with proactive, discreet, fast-moving service expectations.

Experience:SaaSSMB software

Skills:TroubleshootingAutomationDocumentationProactive supportDiscretion

Tech Stack:MacOSIOSChromeOSAndroidMDMAsset trackingAccess pointsWiFiVLANOktaGoogle WorkspaceSlackSaaSAV supportScannersTerminalsPrinters

Company Brief

Owner.com

Provides a direct-to-consumer online ordering, delivery, and operations platform for independent restaurants, helping them increase revenue, reduce third-party fees, and manage orders, marketing, and customer relationships.

Industry: Restaurants & Food Service

Company Size: Medium (51 to 250 employees)

Growth: Growth Stage Startup

Headquarters: New York, United States

Website LinkedIn

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Owner.com

1 month ago

IT Support Engineer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 9 hours agoStatus: Live

Job Summary

Location: San Francisco

Workplace: Hybrid

Employment Type: Full time

Job Function: IT Support & Helpdesk

Key Responsibilities

•Be the IT backbone for the San Francisco office, ensuring devices, WiFi, and conference rooms consistently work for employees and executives.
•Provide white-glove device and AV support to leadership to prevent meetings and company events from being derailed by technology issues.
•Build scalable systems that support growth, including asset management, onboarding, and network infrastructure playbooks.
•Own and maintain the warehouse team’s IT stack (scanners, terminals, printers), keeping it online, documented, and resilient.
•Partner with Security and Platform to ensure endpoint posture, MDM configuration, and SaaS access controls are secure and scalable.

Pay and Benefits

Salary: USD 150,000 - 170,000 annually

Equity and Bonus:Equity

Perks:Health InsurancePaid LeaveEquity

Key Requirements

•Strong macOS fluency with working knowledge of iOS and exposure to ChromeOS and Android, including end-to-end experience managing device fleets (MDM enrollment, imaging, asset tracking).
•Comfort with networking fundamentals including configuring access points, troubleshooting connectivity, and handling basic VLAN and WiFi work.
•Admin-level experience with tools like Okta, Google Workspace, and Slack, with familiarity across SaaS stack as a plus.
•Strong inclination to automate repetitive work, including MDM workflows, scripting routine tasks, and building ticket routing rules.
•Experience supporting senior leaders with proactive, discreet, fast-moving service expectations.

Experience:SaaSSMB software

Skills:TroubleshootingAutomationDocumentationProactive supportDiscretion

Tech Stack:MacOSIOSChromeOSAndroidMDMAsset trackingAccess pointsWiFiVLANOktaGoogle WorkspaceSlackSaaSAV supportScannersTerminalsPrinters

Company Brief

Owner.com

Industry: Restaurants & Food Service

Company Size: Medium (51 to 250 employees)

Growth: Growth Stage Startup

Headquarters: New York, United States

Website LinkedIn