Clinical Coordinator (ER24 Contact Centre 124, Rivonia, ZA, Witkoppen )

Mediclinic
South Africa
Full timeFunction: Executive & General ManagementExperience: 3+ yearsSkills: ["Organisational skills","Attention to detail","Communication","Follow-up","Customer service"]

Coordinate patient care end-to-end for eligible patients in a telehealth environment. Partner with patients, healthcare providers, care teams, facilities, and schemes to ensure qualified care coordination from request through post-discharge. Monitor biometrics and immediate wellbeing with continuous record keeping across electronic platforms, while optimizing patient experience, providing tele-health support, and supporting reporting, analysis, and feedback.

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FursaFursa
Mediclinic
Mediclinic
1 day ago

Clinical Coordinator (ER24 Contact Centre 124, Rivonia, ZA, Witkoppen )

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 1 hour agoStatus: Live

Job Summary

Coordinate patient care end-to-end for eligible patients in a telehealth environment. Partner with patients, healthcare providers, care teams, facilities, and schemes to ensure qualified care coordination from request through post-discharge. Monitor biometrics and immediate wellbeing with continuous record keeping across electronic platforms, while optimizing patient experience, providing tele-health support, and supporting reporting, analysis, and feedback.
Location: South Africa
Employment Type: Full time · Permanent
Job Function: Executive & General Management
Seniority: Mid level

Key Responsibilities

  • •Coordinate care plans for several patients at once to optimise the patient experience.
  • •Provide tele-health support, review virtual patient wellbeing, and ensure monitoring stays within required clinical parameters.
  • •Act as an advocate for patients and coordinate care from request through post-discharge.
  • •Collaborate with patients, healthcare providers, care teams, facilities, and schemes to ensure eligible patients receive coordinated care.
  • •Monitor and review patient biometrics and maintain continuous record keeping on multiple electronic platforms.

Key Requirements

  • •Degree/Diploma leading to qualification as a Professional or General Nurse, plus a Diploma/Degree in a relevant healthcare field.
  • •At least 3 years’ experience working with patients in an administrative, clinical, or care coordination role.
  • •Desired: virtual care and/or home healthcare experience and chronic disease management.
  • •Knowledge of relevant policies and procedures and working knowledge of the local and international healthcare market.
  • •Computer literacy (MS Office) and excellent written/verbal English communication with follow-up skills.
Experience:3+ yearsHealthcareTelemedicineVirtual careCare coordinationChronic disease management
Skills:Organisational skillsAttention to detailCommunicationFollow-upCustomer service
Languages:English
Tech Stack:MS OfficeTelemedicineVirtual healthcare

Company Brief

Mediclinic
Part of Mediclinic International, Mediclinic Middle East operates hospitals and clinics across the UAE, delivering specialist acute care, outpatient services and multi-disciplinary treatment across Dubai, Abu Dhabi, Al Ain and Al Dhafra.
Industry: Hospitals & Clinics
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Funding: Private Equity Backed
Headquarters: Dubai, United Arab Emirates
Founded: 1983
Glassdoor
Glassdoor: 3.9
WebsiteLinkedInGlassdoor