Quality Assurance Controller (ER24 Vodacom Contact Centre 11, Rivonia, ZA, Witkoppen )

Mediclinic
South Africa
Workplace: OnsiteContractFunction: QA, Test & Release EngineeringExperience: 4+ yearsEducation: high_schoolSkills: ["Coaching","Quality improvement","Communication","Training","Data analysis","Stakeholder communication"]

Assess and support quality in the ER24 Vodacom Contact Centre by monitoring performance against quality control standards. Gather, analyze, and report customer-service data to drive improvements and keep stakeholders informed. Coach and train staff and contribute to corrective solutions. Support the Contact Centre Co-ordinator team and Contact Centre Operations, helping build a high-performing customer experience ahead of a January 2027 commencement.

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FursaFursa
Mediclinic
Mediclinic
1 day ago

Quality Assurance Controller (ER24 Vodacom Contact Centre 11, Rivonia, ZA, Witkoppen )

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Source: Company careers pageValidated by: Fursa AI
Last checked: 10 hours agoStatus: Live

Job Summary

Assess and support quality in the ER24 Vodacom Contact Centre by monitoring performance against quality control standards. Gather, analyze, and report customer-service data to drive improvements and keep stakeholders informed. Coach and train staff and contribute to corrective solutions. Support the Contact Centre Co-ordinator team and Contact Centre Operations, helping build a high-performing customer experience ahead of a January 2027 commencement.
Location: South Africa
Workplace: Onsite
Employment Type: Contract
Job Function: QA, Test & Release Engineering
Seniority: Mid level

Key Responsibilities

  • •Monitor Contact Centre performance to ensure quality control standards for service and customer satisfaction are met.
  • •Gather, analyze, and report performance data to support continuous improvement and update relevant stakeholders.
  • •Provide corrective solutions through coaching and training initiatives to improve quality outcomes.
  • •Support the Contact Centre Co-ordinator team and Contact Centre Operations.
  • •Maintain knowledge of policies, procedures, and benefits across product lines.

Key Requirements

  • •Grade 12
  • •4 years of contact centre experience
  • •1 year of contact centre training or coaching experience
  • •4 years of emergency contact centre experience
  • •2 years of contact centre training experience
Experience:4+ yearsEmergency servicesContact centre
Education:High School
Skills:CoachingQuality improvementCommunicationTrainingData analysisStakeholder communication

Company Brief

Mediclinic
Part of Mediclinic International, Mediclinic Middle East operates hospitals and clinics across the UAE, delivering specialist acute care, outpatient services and multi-disciplinary treatment across Dubai, Abu Dhabi, Al Ain and Al Dhafra.
Industry: Hospitals & Clinics
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Funding: Private Equity Backed
Headquarters: Dubai, United Arab Emirates
Founded: 1983
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Glassdoor: 3.9
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