Sutherland

1 month ago

Support Technical Account Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Technical client-facing role acting as a trusted advisor to designated accounts. You will manage escalations, coordinate with internal teams, optimize value from deployed solutions, and ensure alignment with client priorities while maintaining strong relationships and day-2 readiness.

Location: Bogotá

Workplace: Hybrid

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Seniority: Entry level

Key Responsibilities

•Understand the full solution & 3rd party integrations for designated accounts.
•Analyze support activity and SR trends to ensure SLAs are met and customer satisfaction is achieved; provide recommendations to close gaps.
•First point of escalation for designated accounts for support process issues not resolved by the standard process.
•Facilitate problem resolution across internal teams, driving actions, communication and RCA/Best Practices.
•Establish relationships and effectively communicate with key members of the Client’s technical team including management personnel.

Travel: Low travel

Key Requirements

•5+ years of experience in a technical service, technical support or technical service delivery environment with high customer interaction.
•1-2 years of experience in client-facing roles such as Technical Account Manager, Program Manager, Project Manager, Incident Manager, or Situation Manager.
•Experience of cloud operations is preferred.
•Degree in computer science, engineering or equivalent work experience.
•Excellent organizational and communication skills; ability to use data to influence decisions and meet deadlines.

Experience:5+ yearsCloudTelecommunications

Education:Bachelor's in Computer Science, Engineering or related field

Skills:CommunicationProblem-solvingCustomer-serviceStakeholder managementLeadership

Languages:English

Tech Stack:CloudRCASLAIncident management

Company Brief

Sutherland

Global digital transformation and business process services firm offering AI, automation, cloud engineering, analytics and customer experience solutions to enterprises across industries.

Industry: Professional Services

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Funding: Private Equity Backed

Headquarters: Pittsford (Rochester), NY, United States

Founded: 1986

Glassdoor: 3.5

Website LinkedIn Glassdoor

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Sutherland

1 month ago

Support Technical Account Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Location: Bogotá

Workplace: Hybrid

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Seniority: Entry level

Key Responsibilities

•Understand the full solution & 3rd party integrations for designated accounts.
•Analyze support activity and SR trends to ensure SLAs are met and customer satisfaction is achieved; provide recommendations to close gaps.
•First point of escalation for designated accounts for support process issues not resolved by the standard process.
•Facilitate problem resolution across internal teams, driving actions, communication and RCA/Best Practices.
•Establish relationships and effectively communicate with key members of the Client’s technical team including management personnel.

Travel: Low travel

Key Requirements

•5+ years of experience in a technical service, technical support or technical service delivery environment with high customer interaction.
•1-2 years of experience in client-facing roles such as Technical Account Manager, Program Manager, Project Manager, Incident Manager, or Situation Manager.
•Experience of cloud operations is preferred.
•Degree in computer science, engineering or equivalent work experience.
•Excellent organizational and communication skills; ability to use data to influence decisions and meet deadlines.

Experience:5+ yearsCloudTelecommunications

Education:Bachelor's in Computer Science, Engineering or related field

Skills:CommunicationProblem-solvingCustomer-serviceStakeholder managementLeadership

Languages:English

Tech Stack:CloudRCASLAIncident management

Company Brief

Sutherland

Global digital transformation and business process services firm offering AI, automation, cloud engineering, analytics and customer experience solutions to enterprises across industries.

Industry: Professional Services

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Funding: Private Equity Backed

Headquarters: Pittsford (Rochester), NY, United States

Founded: 1986

Glassdoor: 3.5

Website LinkedIn Glassdoor