Allianz

3 weeks ago

IT Incident Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 8 hours agoStatus: Live

Job Summary

Own test and production incident management as the primary point of contact, driving timely resolution and clear stakeholder communication. Coordinate with application, DevOps, and QA teams to troubleshoot incidents, monitor trends, and conduct root-cause analysis. Manage incident, change, and release processes in line with ITIL best practices, maintaining documentation in ITSM tools and identifying automation-led improvements to increase reliability and operational efficiency.

Location: India

Workplace: Onsite

Employment Type: Full time

Job Function: DevOps, Cloud & Infrastructure

Seniority: Manager level

Key Responsibilities

•Serve as the primary point of contact for test and production incidents, ensuring timely resolution and stakeholder communication.
•Coordinate with application teams to investigate, troubleshoot, and resolve incidents efficiently.
•Monitor incident trends and perform root-cause analysis to identify recurring issues and drive long-term solutions.
•Maintain and improve incident management processes aligned with ITIL best practices, including documenting incidents, resolutions, and lessons learned in ITSM tools.
•Collaborate cross-functionally (including DevOps, QA, and business stakeholders) to align incident and change/release activities and provide regular status updates to leadership.

Key Requirements

•University graduate degree (mandatory).
•Minimum 5 years of experience in IT Service Management (ITSM) with incident, change, and release management.
•Strong knowledge of ITIL frameworks and best practices.
•Hands-on experience with ITSM tools such as ServiceNow or Jira Service Management.
•Solid understanding of DevOps principles, including CI/CD pipelines and deployment processes.

Experience:5+ yearsIT service management

Education:Bachelor's

Skills:CommunicationStakeholder managementAnalytical thinkingProblem-solvingOrganizational skills

Certifications:ITIL

Tech Stack:ITSMITILServiceNowJira Service ManagementDevOpsCI/CDDeployment processesAWSAzureGoogle Cloud

Company Brief

Allianz

Global insurance and financial services group offering property-casualty insurance, life and health insurance, asset management, and corporate risk solutions to individuals, businesses, and institutions across more than 70 countries.

Industry: Insurance

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Munich, Germany

Founded: 1890

Website LinkedIn

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Allianz

3 weeks ago

IT Incident Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 8 hours agoStatus: Live

Job Summary

Location: India

Workplace: Onsite

Employment Type: Full time

Job Function: DevOps, Cloud & Infrastructure

Seniority: Manager level

Key Responsibilities

•Serve as the primary point of contact for test and production incidents, ensuring timely resolution and stakeholder communication.
•Coordinate with application teams to investigate, troubleshoot, and resolve incidents efficiently.
•Monitor incident trends and perform root-cause analysis to identify recurring issues and drive long-term solutions.
•Maintain and improve incident management processes aligned with ITIL best practices, including documenting incidents, resolutions, and lessons learned in ITSM tools.
•Collaborate cross-functionally (including DevOps, QA, and business stakeholders) to align incident and change/release activities and provide regular status updates to leadership.

Key Requirements

•University graduate degree (mandatory).
•Minimum 5 years of experience in IT Service Management (ITSM) with incident, change, and release management.
•Strong knowledge of ITIL frameworks and best practices.
•Hands-on experience with ITSM tools such as ServiceNow or Jira Service Management.
•Solid understanding of DevOps principles, including CI/CD pipelines and deployment processes.

Experience:5+ yearsIT service management

Education:Bachelor's

Skills:CommunicationStakeholder managementAnalytical thinkingProblem-solvingOrganizational skills

Certifications:ITIL

Tech Stack:ITSMITILServiceNowJira Service ManagementDevOpsCI/CDDeployment processesAWSAzureGoogle Cloud

Company Brief

Allianz

Industry: Insurance

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Munich, Germany

Founded: 1890

Website LinkedIn