Systems Analyst

HelloFresh
Phoenix
Workplace: OnsiteFull timeUSD 79,800 - 85,500Function: IT Support & HelpdeskExperience: 1+ yearsEducation: bachelorsSkills: ["Communication","Multitasking","Prioritization","Attention to details","Flexibility"]

Support production order processing systems (WMS/WES/WCS) across the fulfillment network by troubleshooting issues, monitoring reporting, and improving operations through enhancements and deployments. Build custom reports to increase visibility and performance, document support resolutions, and create work instructions/SOPs and training materials. Serve as the production point of contact for system requests and handle level 1 support while covering scheduled shifts for 24/7 operations.

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FursaFursa
HelloFresh
HelloFresh
17 hours ago

Systems Analyst

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 17 hours agoStatus: Live

Job Summary

Support production order processing systems (WMS/WES/WCS) across the fulfillment network by troubleshooting issues, monitoring reporting, and improving operations through enhancements and deployments. Build custom reports to increase visibility and performance, document support resolutions, and create work instructions/SOPs and training materials. Serve as the production point of contact for system requests and handle level 1 support while covering scheduled shifts for 24/7 operations.
Location: Phoenix
Workplace: Onsite
Employment Type: Full time
Job Function: IT Support & Helpdesk
Seniority: Mid level

Key Responsibilities

  • •Support WMS, WES, WCS, and other order processing systems within the fulfillment network.
  • •Troubleshoot technical issues across operations as they occur.
  • •Use reporting tools to create reports that improve operation visibility and performance.
  • •Act as the production point of contact for system requests (order research, ad hoc reporting, and more).
  • •Own level 1 support: document issues and resolutions, and develop work instructions, SOPs, and training materials.
Travel: Low travel

Pay and Benefits

Salary: USD 79,800 - 85,500
Perks:401kPaid LeaveHealth Insurance

Key Requirements

  • •BS degree required (Computer Science, Management Information Systems, or Engineering desired).
  • •1+ years of experience in multi-site industrial distribution, manufacturing, or processing environments.
  • •SQL experience with ability to gather data and create custom reports.
  • •Proficiency with Microsoft Office (Excel, Word, PowerPoint) and Google apps (Gmail, Drive, Sheets).
  • •Ability to communicate clearly, multitask, and work flexible shifts supporting 24/7 production operations.
Experience:1+ yearsManufacturingIndustrial distribution
Education:Bachelor's in Computer Science, Management Information Systems, or Engineering
Skills:CommunicationMultitaskingPrioritizationAttention to detailsFlexibility
Languages:English
Tech Stack:WMSWESWCSSQLMicrosoft ExcelMicrosoft WordPowerPointGoogle SheetsGmailGoogle Drive

Company Brief

HelloFresh
HelloFresh is a meal-kit and food subscription company that delivers fresh ingredients and recipes to consumers, offering convenient home-cooked meals through weekly subscription boxes across multiple international markets.
Industry: FoodTech
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Berlin, Germany
Founded: 2011
Glassdoor
Glassdoor: 3.6
WebsiteLinkedIn