CDD (Juin - Août) - Chargé d'expérience client H/F - Magasin George V

Hermes
Paris
Workplace: OnsiteContractFunction: Energy & Utilities OperationsExperience: 1+ yearsSkills: ["Customer service","Communication","Hospitality","English","Teamwork"]

Seasonal customer experience assistant at a flagship Paris store, welcoming clients, guiding them to departments, and supporting omnichannel service. You’ll manage hospitality duties, monitor beverage stocks, and build strong relationships with VIP and regular clients, while collecting feedback to improve service. You’ll work as part of a close-knit team in a high-end retail environment, focused on delivering an exceptional customer experience.

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Hermes
Hermes
4 months ago

CDD (Juin - Août) - Chargé d'expérience client H/F - Magasin George V

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Last checked: 8 hours agoStatus: Live

Job Summary

Seasonal customer experience assistant at a flagship Paris store, welcoming clients, guiding them to departments, and supporting omnichannel service. You’ll manage hospitality duties, monitor beverage stocks, and build strong relationships with VIP and regular clients, while collecting feedback to improve service. You’ll work as part of a close-knit team in a high-end retail environment, focused on delivering an exceptional customer experience.
Location: Paris
Workplace: Onsite
Employment Type: Contract · 3 months
Job Function: Energy & Utilities Operations
Seniority: Entry level

Key Responsibilities

  • •Greet and warmly welcome customers within the store to create a premium experience
  • •Guide customers to the appropriate department and liaise with sales advisors
  • •Offer beverages to customers as part of a hospitality service standard
  • •Monitor beverage stocks and ensure cleanliness of spaces
  • •Support omnicanal customer interactions (web to shop / shop to shop) and assist in follow-up with clients

Key Requirements

  • •Experience in front-of-house in a luxury retail or hospitality environment
  • •Excellent elocution and clear communication
  • •Dynamic, enthusiastic, and personable with strong interpersonal skills
  • •Strong customer service mindset and attention to detail
  • •Fluent English (level described as 'courant')
Experience:1+ yearsRetailLuxuryHospitality
Skills:Customer serviceCommunicationHospitalityEnglishTeamwork
Languages:English

Company Brief

Hermes
Hermès is a French luxury goods house specializing in high-end leather goods, ready-to-wear, accessories, fragrances, and homewares, renowned for craftsmanship and iconic products like the Birkin and Kelly bags.
Industry: Luxury Goods
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Paris, France
Founded: 1837
WebsiteLinkedIn