Service and Selling Coach

Waitrose & Partners
Milton Keynes
Workplace: OnsiteFull timeGBP 28,400 - 34,400 annuallyFunction: Solutions Engineering & Sales EngineeringSkills: ["Coaching","Training delivery","Constructive feedback","Planning","Customer service"]

Coach Partners in a John Lewis shop to deliver exceptional customer service and improve selling skills. Run engaging training sessions (group and 1:1), provide constructive feedback for personal development, and plan inductions for new Partners. Deliver technical training on shopfloor tools such as headsets, devices, apps, and learning platforms. Stay current with learning and champion the John Lewis service standards.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Waitrose & Partners
Waitrose & Partners
12 hours ago

Service and Selling Coach

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 12 hours agoStatus: Live

Job Summary

Coach Partners in a John Lewis shop to deliver exceptional customer service and improve selling skills. Run engaging training sessions (group and 1:1), provide constructive feedback for personal development, and plan inductions for new Partners. Deliver technical training on shopfloor tools such as headsets, devices, apps, and learning platforms. Stay current with learning and champion the John Lewis service standards.
Location: Milton Keynes
Workplace: Onsite
Employment Type: Full time · Permanent
Job Function: Solutions Engineering & Sales Engineering

Key Responsibilities

  • •Conduct engaging training and coaching sessions for Partners, both in groups and individually, to improve service and selling skills.
  • •Provide Partners with constructive feedback to support personal development.
  • •Plan and deliver inductions for new Partners.
  • •Deliver and support technical training on shopfloor tools, including headsets, devices, apps, and learning platforms.
  • •Stay up to date with your own learning and develop to champion the best service associated with the John Lewis brand.

Pay and Benefits

Salary: GBP 28,400 - 34,400 annually

Key Requirements

  • •Confident delivering coaching and training in different styles, including group and individual sessions, and giving peer-to-peer feedback.
  • •Good computer skills to facilitate and produce training using different systems.
  • •Strong customer service skills.
  • •Experience in a customer-facing selling/retail environment.
  • •Ability to plan and prioritise your own time and workload.
Experience:Retail
Skills:CoachingTraining deliveryConstructive feedbackPlanningCustomer service
Tech Stack:WorkdayOne Place LearningPDW

Company Brief

Waitrose & Partners
Waitrose & Partners is a UK supermarket chain offering groceries, fresh produce, and premium food products through its network of stores and online shopping. It is part of the John Lewis Partnership and emphasizes quality, customer service, and ethical sourcing.
Industry: Omnichannel Retail
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Headquarters: Bracknell, United Kingdom
Founded: 1904
WebsiteLinkedIn