Tines

1 day ago

Senior Customer Success Manager - East/Public Sector

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 20 hours agoStatus: Live

Job Summary

Own strategic success planning and engagement for enterprise, highly regulated, and public sector accounts, guiding customers from onboarding through adoption, expansion, and renewal. Build customer champions, develop success/account plans and automation roadmaps, review health metrics, and mitigate risks. Partner closely with Customer Success Engineers, Sales, Product, and CS leadership to deliver executive business reviews/QBRs, translate technical needs into product feedback, and drive long-term customer advocacy.

Location: United States

Workplace: Remote

Employment Type: Full time

Job Function: Customer Success & Account Management

Key Responsibilities

•Align with customer stakeholders across enterprise, highly regulated, and public sector accounts to deliver value from onboarding through renewal.
•Orchestrate onboarding with a Customer Success Engineer to deliver use cases on timeline and enable customers to build and automate in the platform.
•Review account dashboards, metrics, log-ins, and use cases to determine customer health and identify issues.
•Coordinate onboarding and business reviews to evaluate performance, align priorities, drive automation plan/roadmap, and find expansion opportunities.
•Develop and drive success plans, renewal plans, and executive messaging (including QBRs/EBRs), while translating technical needs into product feedback and feature requests.

Pay and Benefits

Salary: USD 150,000 - 170,000 annually

Key Requirements

•8+ years of experience in a technical account management, customer success, or post-sales role at a technology company.
•5+ years of experience working with customers in public sector, federal, and/or highly regulated industries (preferred).
•Experience with a SaaS solutions offering for technical teams (cybersecurity, DevOps, IT, or other).
•Experience asking questions to uncover problems, identify opportunities, and translate technical requirements to internal teams and partners.
•Knowledge of solving complex problems using internal resources and knowing when to engage management or leadership.

Experience:8+ yearsPublic sectorFederalHighly regulated industriesSaaSCybersecurityDevOpsIT

Skills:Stakeholder managementStrategic planningCustomer advocacyRisk mitigationCross-functional collaboration

Languages:English

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Tines

Provides a no-code security automation platform that enables security, IT, and DevOps teams to automate incident response, alert triage, and repetitive workflows by chaining actions and integrations without writing code.

Industry: Cybersecurity

Company Size: Medium (51 to 250 employees)

Growth: Growth Stage Startup

Headquarters: Dublin, Ireland

Founded: 2018

Website

Loading job details...

Preparing the role view and application actions.

Tines

1 day ago

Senior Customer Success Manager - East/Public Sector

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 20 hours agoStatus: Live

Job Summary

Location: United States

Workplace: Remote

Employment Type: Full time

Job Function: Customer Success & Account Management

Key Responsibilities

•Align with customer stakeholders across enterprise, highly regulated, and public sector accounts to deliver value from onboarding through renewal.
•Orchestrate onboarding with a Customer Success Engineer to deliver use cases on timeline and enable customers to build and automate in the platform.
•Review account dashboards, metrics, log-ins, and use cases to determine customer health and identify issues.
•Coordinate onboarding and business reviews to evaluate performance, align priorities, drive automation plan/roadmap, and find expansion opportunities.
•Develop and drive success plans, renewal plans, and executive messaging (including QBRs/EBRs), while translating technical needs into product feedback and feature requests.

Pay and Benefits

Salary: USD 150,000 - 170,000 annually

Key Requirements

•8+ years of experience in a technical account management, customer success, or post-sales role at a technology company.
•5+ years of experience working with customers in public sector, federal, and/or highly regulated industries (preferred).
•Experience with a SaaS solutions offering for technical teams (cybersecurity, DevOps, IT, or other).
•Experience asking questions to uncover problems, identify opportunities, and translate technical requirements to internal teams and partners.
•Knowledge of solving complex problems using internal resources and knowing when to engage management or leadership.

Experience:8+ yearsPublic sectorFederalHighly regulated industriesSaaSCybersecurityDevOpsIT

Skills:Stakeholder managementStrategic planningCustomer advocacyRisk mitigationCross-functional collaboration

Languages:English

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Tines

Industry: Cybersecurity

Company Size: Medium (51 to 250 employees)

Growth: Growth Stage Startup

Headquarters: Dublin, Ireland

Founded: 2018

Website