IT Engineer II (IT Support)

Flywire
Spain
Workplace: OnsiteFull timeFunction: IT Support & HelpdeskSkills: ["Communication","Root cause analysis","Documentation"]

Provide high-touch L2 IT support for employees at the Valencia hub and the global workforce, handling advanced troubleshooting across hardware, software, and connectivity. Own identity and access review governance to support SOC2 compliance, administer SaaS platforms (Google Workspace, Okta, Slack, Jira), and manage physical asset lifecycle with zero-touch MDM provisioning. Help standardize and automate support by documenting SOPs and improving workflows with global IT teams.

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FursaFursa
Flywire
Flywire
1 day ago

IT Engineer II (IT Support)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 19 hours agoStatus: Live

Job Summary

Provide high-touch L2 IT support for employees at the Valencia hub and the global workforce, handling advanced troubleshooting across hardware, software, and connectivity. Own identity and access review governance to support SOC2 compliance, administer SaaS platforms (Google Workspace, Okta, Slack, Jira), and manage physical asset lifecycle with zero-touch MDM provisioning. Help standardize and automate support by documenting SOPs and improving workflows with global IT teams.
Location: Spain
Workplace: Onsite
Employment Type: Full time
Job Function: IT Support & Helpdesk
Seniority: Mid level

Key Responsibilities

  • •Deliver day-to-day L2 troubleshooting and technical support for local on-site users and the remote global workforce.
  • •Maintain Identity and Access Management (IAM) standards to support SOC2 compliance and User Access Reviews.
  • •Administer SaaS platforms, managing user access, permissions, and configurations across Google Workspace, Okta, Slack, and Jira.
  • •Own physical IT asset operations, including procurement, unboxing, asset tagging, and Zero-Touch provisioning via MDM with data integrity in inventory systems.
  • •Partner with global IT cloud and CPE teams to support infrastructure updates and improve processes through SOPs and workflow automation.

Pay and Benefits

Equity and Bonus:Equity
Perks:EsppPaid LeaveWellness Stipend

Key Requirements

  • •3+ years in a technical IT support or engineering role in a fast-paced Tech or FinTech environment.
  • •Hands-on experience administering and securing macOS and Windows endpoints.
  • •Deep exposure to Okta, Google Workspace, Slack, and Jira, including user access, permissions, and configuration.
  • •Direct experience managing the hardware lifecycle, vendor coordination, and accurate stock forecasting.
  • •High proficiency in written and spoken English to collaborate with international IT teams.
Experience:FinTechSaaS
Skills:CommunicationRoot cause analysisDocumentation
Languages:English (UK)
Tech Stack:MacOSWindowsOktaGoogle WorkspaceSlackJiraBashPowerShellOkta WorkflowsJamfIntuneMDMAPIs

Company Brief

Flywire
Provides a global payments platform and vertical-specific software to enable complex cross-border and domestic receivables for education, healthcare, travel and B2B clients, streamlining payments, reconciliation and receivables workflows.
Industry: Payments
Company Size: Enterprise (1,001+ employees)
Revenue: USD 100M to 250M
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Boston, United States
Founded: 2009
Glassdoor
Glassdoor: 3.5
WebsiteLinkedInGlassdoor