Hotel Manager

Kerzer International
Montenegro
Full timeFunction: Hospitality & Food ServiceEducation: bachelorsSkills: ["Leadership","Customer service","Coaching","Attention to detail","Financial acumen"]

Lead the operational performance of a SIRO property by overseeing key departments such as Front Office, Housekeeping, F&B/Culinary, Security, and Laundry. Drive guest service standards, financial results, budgeting, cost control, and payroll efficiency, while coordinating with support teams on policies, training, VIP visits, and guest complaints. Deputize for the General Manager, ensure compliance with health, safety, hygiene, and continuously improve processes and strategies to exceed expectations.

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Kerzer International
Kerzer International
12 hours ago

Hotel Manager

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Last checked: 12 hours agoStatus: Live

Job Summary

Lead the operational performance of a SIRO property by overseeing key departments such as Front Office, Housekeeping, F&B/Culinary, Security, and Laundry. Drive guest service standards, financial results, budgeting, cost control, and payroll efficiency, while coordinating with support teams on policies, training, VIP visits, and guest complaints. Deputize for the General Manager, ensure compliance with health, safety, hygiene, and continuously improve processes and strategies to exceed expectations.
Location: Montenegro
Employment Type: Full time
Job Function: Hospitality & Food Service
Seniority: Manager level

Key Responsibilities

  • •Oversee management and performance of operational departments including Front Office, Housekeeping, F&B/Culinary, Security, and Laundry.
  • •Ensure highest standards of professionalism, customer service, and maximum financial performance across all departments.
  • •Develop and maintain operating policies and procedures, and deliver budgets and business plans with reporting to the General Manager.
  • •Provide leadership and support to department managers, supervisors, and employees, including developing and monitoring annual training plans.
  • •Handle guest complaints professionally, meet and greet guests when possible (especially VIPs), and ensure compliance with health, safety, hygiene, and company standards.

Key Requirements

  • •Bachelor’s degree or Post Graduate Diploma in Hospitality Management or related field.
  • •8 years of progressive hotel operations experience in luxury hospitality.
  • •Experience as Director of Operations in a 5-star hotel or 3+ years as Rooms Division Head.
  • •Background in Rooms, Housekeeping, and Front Office (F&B exposure appreciated).
  • •Fluent English (additional languages advantageous) and proven leadership, customer service, and financial acumen (budgeting/forecasting/cost control).
Experience:Luxury hospitality
Education:Bachelor's in Hospitality Management
Skills:LeadershipCustomer serviceCoachingAttention to detailFinancial acumen
Languages:English
Tech Stack:Opera PMS

Company Brief

Kerzer International
Kerzner International develops and manages luxury resorts, hotels and branded leisure destinations worldwide, including Atlantis and One&Only properties, delivering integrated hospitality, entertainment and residential experiences at premier beachfront and destination locations.
Industry: Hotels & Resorts
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Funding: Private Equity Backed
Headquarters: Dubai, United Arab Emirates
Founded: 1972
WebsiteLinkedIn