Kong

2 weeks ago

Senior Technical Customer Success Manager - Thailand

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 4 hours agoStatus: Live

Job Summary

Own strategic relationships with key B2B customers, ensuring long-term success and maximizing value from Kong solutions. Develop account plans to drive retention, growth, and advocacy; monitor customer health and usage to uncover improvement opportunities; and guide product adoption and change management. Partner cross-functionally with sales, product, and technical support to resolve complex issues, run executive business reviews, and identify upsell and cross-sell opportunities while managing multiple engagements.

Location: Bangkok

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Mid level

Key Responsibilities

•Develop and execute strategic account plans to drive customer retention, growth, and advocacy.
•Proactively engage with customers to understand business objectives, challenges, and technical requirements.
•Monitor customer health and usage data to identify improvement opportunities and increase value realization.
•Collaborate cross-functionally with sales, product, and technical support to resolve complex customer issues.
•Manage multiple customer engagements and projects, provide guidance and escalation support, and deliver executive business reviews.

Key Requirements

•Bachelor’s degree in Business, Computer Science, or a related field.
•Experience in a customer-facing role such as Account Management or Customer Success, ideally in B2B SaaS.
•Demonstrated expertise in Customer Relationship Management (CRM) and customer engagement methodologies.
•Strong analytical skills for data analysis and data management to generate actionable insights.
•Excellent written and verbal business communication skills, with experience guiding change management and product adoption.

Experience:B2B SaaS

Education:Bachelor's in Business, Computer Science, or a related field

Skills:CommunicationAnalytical thinkingCustomer advocacyRelationship managementProgram management

Company Brief

Kong

Provides a cloud-native API and service connectivity platform (Kong Gateway, Konnect, Kuma, Insomnia) that secures, manages, and observes APIs and microservices for enterprises across cloud and hybrid environments.

Industry: API Platforms

Company Size: Large (251 to 1,000 employees)

Revenue: USD 100M to 250M

Growth: Scaleup

Valuation: Unicorn (USD 1B+)

Funding: Series E+

Headquarters: San Francisco, United States

Founded: 2017

Glassdoor: 3.9

Website LinkedIn Glassdoor

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Kong

2 weeks ago

Senior Technical Customer Success Manager - Thailand

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 4 hours agoStatus: Live

Job Summary

Location: Bangkok

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Mid level

Key Responsibilities

•Develop and execute strategic account plans to drive customer retention, growth, and advocacy.
•Proactively engage with customers to understand business objectives, challenges, and technical requirements.
•Monitor customer health and usage data to identify improvement opportunities and increase value realization.
•Collaborate cross-functionally with sales, product, and technical support to resolve complex customer issues.
•Manage multiple customer engagements and projects, provide guidance and escalation support, and deliver executive business reviews.

Key Requirements

•Bachelor’s degree in Business, Computer Science, or a related field.
•Experience in a customer-facing role such as Account Management or Customer Success, ideally in B2B SaaS.
•Demonstrated expertise in Customer Relationship Management (CRM) and customer engagement methodologies.
•Strong analytical skills for data analysis and data management to generate actionable insights.
•Excellent written and verbal business communication skills, with experience guiding change management and product adoption.

Experience:B2B SaaS

Education:Bachelor's in Business, Computer Science, or a related field

Skills:CommunicationAnalytical thinkingCustomer advocacyRelationship managementProgram management

Company Brief

Kong

Industry: API Platforms

Company Size: Large (251 to 1,000 employees)

Revenue: USD 100M to 250M

Growth: Scaleup

Valuation: Unicorn (USD 1B+)

Funding: Series E+

Headquarters: San Francisco, United States

Founded: 2017

Glassdoor: 3.9

Website LinkedIn Glassdoor