Senior Technical Customer Success Manager - Thailand

Kong
Bangkok, Thailand, Singapore
Workplace: OnsiteFull timeFunction: Customer Success & Account ManagementEducation: bachelorsSkills: ["Communication","Analytical thinking","Customer advocacy","Relationship management","Program management"]

Own strategic relationships with key B2B customers, ensuring long-term success and maximizing value from Kong solutions. Develop account plans to drive retention, growth, and advocacy; monitor customer health and usage to uncover improvement opportunities; and guide product adoption and change management. Partner cross-functionally with sales, product, and technical support to resolve complex issues, run executive business reviews, and identify upsell and cross-sell opportunities while managing multiple engagements.

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FursaFursa
Kong
Kong
2 months ago

Senior Technical Customer Success Manager - Thailand

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Source: Company careers pageValidated by: Fursa AI
Last checked: 11 hours agoStatus: Live

Job Summary

Own strategic relationships with key B2B customers, ensuring long-term success and maximizing value from Kong solutions. Develop account plans to drive retention, growth, and advocacy; monitor customer health and usage to uncover improvement opportunities; and guide product adoption and change management. Partner cross-functionally with sales, product, and technical support to resolve complex issues, run executive business reviews, and identify upsell and cross-sell opportunities while managing multiple engagements.
Location: Bangkok, Thailand, Singapore
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Develop and execute strategic account plans to drive customer retention, growth, and advocacy.
  • •Proactively engage with customers to understand business objectives, challenges, and technical requirements.
  • •Monitor customer health and usage data to identify improvement opportunities and increase value realization.
  • •Collaborate cross-functionally with sales, product, and technical support to resolve complex customer issues.
  • •Manage multiple customer engagements and projects, provide guidance and escalation support, and deliver executive business reviews.

Key Requirements

  • •Bachelor’s degree in Business, Computer Science, or a related field.
  • •Experience in a customer-facing role such as Account Management or Customer Success, ideally in B2B SaaS.
  • •Demonstrated expertise in Customer Relationship Management (CRM) and customer engagement methodologies.
  • •Strong analytical skills for data analysis and data management to generate actionable insights.
  • •Excellent written and verbal business communication skills, with experience guiding change management and product adoption.
Experience:B2B SaaS
Education:Bachelor's in Business, Computer Science, or a related field
Skills:CommunicationAnalytical thinkingCustomer advocacyRelationship managementProgram management

Company Brief

Kong
Provides a cloud-native API and service connectivity platform (Kong Gateway, Konnect, Kuma, Insomnia) that secures, manages, and observes APIs and microservices for enterprises across cloud and hybrid environments.
Industry: API Platforms
Company Size: Large (251 to 1,000 employees)
Revenue: USD 100M to 250M
Growth: Scaleup
Valuation: Unicorn (USD 1B+)
Funding: Series E+
Headquarters: San Francisco, United States
Founded: 2017
Glassdoor
Glassdoor: 3.9
WebsiteLinkedInGlassdoor