Workforce Management Lead

Wise
Hyderabad
Workplace: OnsiteFull timeINR 2,400,000 - 3,300,000 annuallyFunction: Administration & Executive AssistanceSkills: ["Data-driven decision-making","Stakeholder management","Independent problem-solving","Ownership","Cross-cultural communication"]

Lead Scheduling and Intraday Workforce Management end-to-end, translating approved capacity strategies into compliant 0–30 day schedules and protecting service performance through disciplined real-time control. Run weekly tactical steering, deviation diagnosis, and incident/command-center response during disruptions. As part of the WFM Centre of Excellence, standardize governance frameworks, decision documentation, and execution discipline, driving continuous improvement from Forecast → Capacity → Schedule → Intraday.

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FursaFursa
Wise
Wise
2 days ago

Workforce Management Lead

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Source: Company careers pageValidated by: Fursa AI
Last checked: 3 hours agoStatus: Live

Job Summary

Lead Scheduling and Intraday Workforce Management end-to-end, translating approved capacity strategies into compliant 0–30 day schedules and protecting service performance through disciplined real-time control. Run weekly tactical steering, deviation diagnosis, and incident/command-center response during disruptions. As part of the WFM Centre of Excellence, standardize governance frameworks, decision documentation, and execution discipline, driving continuous improvement from Forecast → Capacity → Schedule → Intraday.
Location: Hyderabad
Workplace: Onsite
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Manager level

Key Responsibilities

  • •Lead and develop Scheduling and Intraday WFM specialists, defining accountability boundaries and building capability in scenario modeling, risk quantification, and incident response.
  • •Own end-to-end schedule publication governance across the 0–30 day horizon, ensuring compliance and structural optimization and validating scenarios before release.
  • •Run weekly workforce steering reviews to identify emerging risks and drive proactive adjustments aligned with Forecasting and Capacity Planning.
  • •Oversee intraday performance monitoring (service level, occupancy, productivity), diagnose deviations, and guide stabilisation interventions while managing escalations.
  • •Act as Workforce Command Center lead during operational disruption, managing incident response per protocols, coordinating cross-functional workforce actions, and embedding post-incident improvements.

Pay and Benefits

Salary: INR 2,400,000 - 3,300,000 annually

Key Requirements

  • •At least 3 years leading teams and at least 2 years in a Workforce Management role.
  • •Strong knowledge of forecasting models, capacity planning, scheduling, and real-time workforce management.
  • •Experience owning end-to-end schedule governance across labor/contract obligations and ensuring interval-accurate, structurally optimized schedules.
  • •Advanced proficiency with Excel/spreadsheets and experience with BI tools (e.g., Looker); SQL and Python are a plus.
  • •Lean Six Sigma experience to Green Belt level, with ability to document processes and reduce waste across WFM practices.
Experience:Workforce managementBI toolsLean Six Sigma
Skills:Data-driven decision-makingStakeholder managementIndependent problem-solvingOwnershipCross-cultural communication
Certifications:Lean Six Sigma Green Belt
Languages:English
Tech Stack:ExcelLookerSQLPythonSpreadsheets

Company Brief

Wise
Wise (formerly TransferWise) is a London-based fintech that provides low-cost international money transfers, multi-currency accounts and payment infrastructure for individuals and businesses worldwide.
Industry: Payments
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 2011
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Glassdoor: 3.8
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